MGR - SERVICENOW ENGINEERING

Location: Sacramento, CA
Salary: $140,000.00 USD Annually - $160,000.00 USD Annually
Description: Our client is currently seeking a MGR - SERVICENOW ENGINEERING
General Description:

The ServiceNow Engineering Manager will oversee the strategic development and operational excellence of the ServiceNow platform, driving forward innovative engineering initiatives. This leadership role combines expertise in software architecture, Agile/DevOps practices, and platform optimization. The ideal candidate will design scalable solutions, refine the Software Development Lifecycle (SDLC) using Scrum and CI/CD, and lead a team of professionals to deliver ServiceNow capabilities aligned with organizational goals.

Key Responsibilities:
Strategic Technical Leadership:

• Develop and implement the technical roadmap for ServiceNow, ensuring alignment with enterprise architecture and business objectives.
• Explore emerging technologies (e.g., AI/ML, automation) and integrate them into the ServiceNow environment.
• Collaborate with senior leadership to advocate for engineering best practices and platform innovation.
• Support change management processes across IT teams to ensure seamless integration and minimal disruption.

Engineering Team Management:

• Lead, mentor, and inspire a team of ServiceNow developers, architects, and engineers, fostering a culture of excellence and continuous improvement.
• Oversee code quality, architectural design reviews, and adherence to secure, maintainable solutions.
• Recruit, develop, and retain top engineering talent.

SDLC Optimization & Agile Practices:

• Establish Agile frameworks tailored for ServiceNow development, focusing on rapid prototyping, iterative design, and continuous integration.
• Implement lightweight and efficient sprint methodologies to maximize productivity within the ServiceNow ecosystem.
• Design DevOps strategies, including version control, incremental deployments, and regression testing for ServiceNow.
• Monitor delivery metrics to assess system performance and team productivity.

Software Architecture & Scalability:

• Design and approve ServiceNow solutions with an API-first approach to support flexible, modular integrations.
• Conduct architecture reviews prioritizing microservices design principles, scalability, performance optimization, and integration patterns.
• Develop reusable ServiceNow components for cross-functional use across business units.
• Enforce API design standards to ensure consistency, efficiency, and minimal system coupling.

Operational Excellence:

• Ensure platform reliability through proactive monitoring, incident management, and disaster recovery planning.
• Manage upgrades, patches, and compliance with regulatory requirements.
• Optimize resource allocation and platform costs while maintaining SLAs.

Stakeholder Collaboration:

• Act as a liaison between technical teams, product owners, and business stakeholders to prioritize initiatives and deliver impactful outcomes.
• Promote ServiceNow capabilities to drive adoption across departments such as Operations and Retail.
• Manage vendor relationships and negotiate contracts for ServiceNow and CI/CD tooling providers.

Governance and Compliance:

• Maintain knowledge of state and federal compliance laws, including regulations relevant to platform operations.
• Advocate and ensure adherence to governance and operational standards within the ServiceNow domain.

Team Engagement:

• Create a positive and engaging work culture by promoting professional development, coaching team members for growth, and fostering strong morale.

Qualifications:
Education:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Preferred certifications: ServiceNow Certified Application Developer or Implementation Specialist, Scrum (CSM/CSPO), or DevOps certifications (e.g., AWS/Azure/GitHub).

Experience:

• 10+ years in full-stack software development, with at least 5 years managing engineering teams in Agile/SDLC environments.
• 3+ years of hands-on ServiceNow architecture experience, including designing solutions for financial services or similar industries.
• Proven success in driving innovation through research and development, delivering frequent, value-focused solutions like MVPs and prototypes.
• Demonstrated ability to optimize team velocity and sprint performance metrics.
• Experience with complex data architectures in financial or regulated environments.

Knowledge and Technical Skills:

• Advanced expertise in ServiceNow platform architecture.
• Proficiency in API design, microservices architecture, and modular system design.
• Strong scripting skills in JavaScript, GlideScript, and workflow automation within ServiceNow.
• Skilled in integration design using ServiceNow IntegrationHub.
• Experience with performance optimization techniques and scalable platform solutions.

Soft Skills:

• Exceptional leadership abilities with a focus on team management and motivation.
• Strong communication and interpersonal skills, capable of translating technical concepts to non-technical stakeholders.
• Proven ability to drive innovation and lead continuous improvement initiatives.

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