Overview
On Site
USD 45,000.00 - 55,000.00 per year
Full Time
Skills
Help Desk
Network
Regulatory Compliance
Inventory
Documentation
Onboarding
Training
Research
Computer Science
Information Systems
Technical Support
IOS Development
OS X
Microsoft Office
Management
Conflict Resolution
Problem Solving
Computer Hardware
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.
Responsibilities:
Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.
Install, configure, and support macOS workstations, iOS devices, and related peripherals.
Manage and deploy software updates, system upgrades, and other IT solutions.
Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.
Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.
Develop and update documentation, such as quick reference guides, FAQs, and training materials.
Assist with onboarding new employees by setting up IT systems and conducting training sessions.
Offer on-site technical support for legal proceedings and company events as required.
Research and recommend improvements in IT tools, keeping up with industry trends and best practices.
Support routine maintenance tasks and contribute to departmental projects as assigned.
Requirements
Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
At least 3 years of experience providing IT support in a macOS and iOS-focused environment.
Hands-on expertise with macOS versions 13 and newer.
Proficiency in Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Office tools.
Experience working with Jamf Pro or similar Apple device management platforms.
Strong problem-solving skills and familiarity with computer hardware, networks, and troubleshooting.
Excellent written, verbal, and interpersonal communication skills.
Willingness to travel occasionally to provide in-person support as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.
Responsibilities:
Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.
Install, configure, and support macOS workstations, iOS devices, and related peripherals.
Manage and deploy software updates, system upgrades, and other IT solutions.
Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.
Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.
Develop and update documentation, such as quick reference guides, FAQs, and training materials.
Assist with onboarding new employees by setting up IT systems and conducting training sessions.
Offer on-site technical support for legal proceedings and company events as required.
Research and recommend improvements in IT tools, keeping up with industry trends and best practices.
Support routine maintenance tasks and contribute to departmental projects as assigned.
Requirements
Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
At least 3 years of experience providing IT support in a macOS and iOS-focused environment.
Hands-on expertise with macOS versions 13 and newer.
Proficiency in Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Office tools.
Experience working with Jamf Pro or similar Apple device management platforms.
Strong problem-solving skills and familiarity with computer hardware, networks, and troubleshooting.
Excellent written, verbal, and interpersonal communication skills.
Willingness to travel occasionally to provide in-person support as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.