Overview
USD 36.64 - 54.96 per hour
Full Time
Skills
Professional Services
Management Consulting
Market Research
Analytics
Web Portals
Use Cases
Facilitation
Technical Drafting
Collaboration
Continuous Improvement
API
Technical Writing
Writing
Editing
Communication
Documentation
Customer Experience
Recruiting
Law
Insurance
Privacy
English
Spanish
Job Details
Job Title:
Technical Writer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our client. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Technical Writer
Job Overview:
We are seeking a skilled Technical Writer to join our team, focusing on supporting our Client Developer Portal. The ideal candidate will create clear, concise, and user-friendly documentation, specifically how-to guides, developer-facing instructions, and descriptive content for our Orders API. This role is crucial for enhancing the developer experience by providing easy-to-understand instructions and examples for key use cases.
Key Responsibilities:
Qualifications:
At Concentrix, we provide customer experience solutions that may involve handling sensitive data . As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The hourly range for this position is $36.64 - $54.96 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The position will be posted till 06/20/2025
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Technical Writer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our client. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Technical Writer
Job Overview:
We are seeking a skilled Technical Writer to join our team, focusing on supporting our Client Developer Portal. The ideal candidate will create clear, concise, and user-friendly documentation, specifically how-to guides, developer-facing instructions, and descriptive content for our Orders API. This role is crucial for enhancing the developer experience by providing easy-to-understand instructions and examples for key use cases.
Key Responsibilities:
- How-to Guides Creation: Develop comprehensive how-to guides for the Orders API, including tasks like placing an order and retrieving order status, ensuring they are clear and useful for developers.
- Developer-Focused Content: Write detailed instructions and walkthroughs for less than 10 prioritized key use cases, aimed at facilitating developers' understanding and implementation of our API.
- Content Drafting and Vetting: Draft and vet descriptive content and usage examples that complement internal development artifacts, ensuring accuracy and relevance.
- Collaboration: Work closely with development teams to gather insights and verify technical accuracy of the documentation.
- Continuous Improvement: Regularly update documentation based on feedback and changes in API features or functionalities, ensuring the information remains current and valuable.
Qualifications:
- Proven experience in technical writing, particularly for developer-facing content.
- Strong understanding of APIs and experience with Orders APIs is a plus.
- Excellent writing, editing, and communication skills.
- Ability to translate complex technical concepts into clear and concise documentation.
- Experience collaborating with development teams and understanding developer needs.
- Familiarity with documentation tools and platforms used for developer portals.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data . As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The hourly range for this position is $36.64 - $54.96 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The position will be posted till 06/20/2025
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.