Salesforce ServiceMax Architect

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Salesforce
ServiceMax
Led End-to-End Architecture
ServiceBoard
DataGuide
Salesforce ServiceCloud

Job Details

We're seeking for a Salesforce ServiceMax Architect for our direct client. Please review the below job Description and revert with your interest for the same.

Job details:

Role: Salesforce ServiceMax Architect

Duration: 6 to 12 months

REMOTE

Job description:

client is seeking a highly skilled and experienced Salesforce Software Architect and Team Lead with a minimum of 4-5 years of proven experience in ServiceMax and a demonstrated background in software architecture. This role is critical to ensuring the delivery of secure, scalable, and high-performing ServiceMax solutions coupled with a proven ability to mentor and drive best practices.

Key Responsibilities:

  • Led End-to-End Architecture & Design: Directed the full lifecycle design and architecture of Salesforce and ServiceMax solutions, ensuring seamless integration with existing enterprise systems and business processes.
  • Set up and optimized Dispatcher Management, Service Teams, and Technician configurations in ServiceMax to support intelligent scheduling, streamline dispatch operations, and improve technician utilization across field service operations.
  • Knowledge in ServiceMax solution, including Data Guide, Core field service modules (Installed Products, PM Plans, Service Contracts, SLAs, Offline Clients), and mobile applications (FSA for iPad, FSA for Laptop, ServiceMax Go) will be appreciated.
  • Continuously researching and evaluating emerging AI-driven features in ServiceMax, including predictive maintenance, intelligent scheduling, and service optimization.
  • Technical Requirements & Collaboration: Collaborated closely with business stakeholders to capture and refine requirements, translating them into precise technical specifications and solution designs.
  • Best Practices & Governance: Defined and enforced architectural standards, data security policies, and performance optimization strategies across ServiceMax and Salesforce platforms.
  • Technology Leadership & Mentorship: Provided ongoing technical leadership and mentorship to development teams, ensuring high-quality solution delivery aligned with best practices.
  • Platform Awareness & Innovation: Continuously monitored ServiceMax and Salesforce platform updates, ecosystem enhancements, and emerging technologies to inform long-term strategic planning.

The ideal candidate needs to have:

  • Minimum of 4-5 years of hands-on ServiceMax experience (design, configuration, and implementation).
  • Knowledge of designing and implementing core ServiceMax functionality for Work Orders, Preventive Maintenance, Entitlements and SLAs, Service Maintenance Contracts, Parts Orders and Inventory, Installed Products, etc
  • Experience in design and setup for ServiceBoard (Engineer Dispatch and Scheduling)
  • Experience in design and setup for DataGuide (Field Engineer Automated Checklists)
  • Familiar with Salesforce ServiceCloud and Knowledge
  • Good communication, written and oral, with business functional leads, managers, and IT leads

Important Note: ServiceMax experience is a mandatory requirement and the should be clearly showcased in your LinkedIn profile.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.