Overview
On Site
USD 29.45 - 34.10 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Network
Collaboration
Workflow
Productivity
Issue Tracking
Migration
IT Operations
Computer Hardware
Laptop
Printers
Technical Support
Electronic Health Record (EHR)
Health Information Exchange
Microsoft Windows
Microsoft Office
Active Directory
Computer Networking
Health Care
Regulatory Compliance
Customer Service
Effective Communication
Organizational Skills
Attention To Detail
Problem Solving
Conflict Resolution
CompTIA
Healthcare Information Technology
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Help Desk Support Analyst to join our team on a contract basis in San Diego, California. In this role, you will provide critical technical assistance to ensure the seamless operation of healthcare applications and systems. Your expertise will play a vital role in resolving technical issues, supporting end-users, and maintaining compliance with healthcare standards.
Responsibilities:
Diagnose and address hardware, software, and network problems within a dynamic healthcare environment.
Deliver technical support for healthcare-specific applications, including electronic medical records (EMR) and Health Information Exchange systems.
Collaborate with IT teams and external vendors to resolve escalated technical issues effectively.
Guide and assist end-users in utilizing healthcare software to optimize workflow and productivity.
Document customer interactions and resolutions comprehensively within the ticketing system.
Participate in system upgrades, migrations, and the implementation of new healthcare technologies.
Ensure all IT operations comply with healthcare regulatory standards and protocols.
Monitor system performance and take proactive measures to prevent service disruptions.
Provide support for basic troubleshooting of hardware, including desktops, laptops, and printers.
Requirements
A minimum of 2-4 years of IT Help Desk or Technical Support experience, preferably in the healthcare industry.
Familiarity with healthcare applications such as electronic medical records (EMR) systems and Health Information Exchange platforms.
Proficiency in Windows 10, Microsoft Office Suite, Active Directory, and basic network troubleshooting.
Strong understanding of healthcare compliance standards and protocols.
Demonstrated ability to deliver exceptional customer service in a fast-paced setting.
Effective communication skills to interact with both technical and non-technical users.
Organizational skills with attention to detail and a proactive approach to problem-solving.
Relevant certifications such as CompTIA A+ or healthcare IT-related credentials are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Help Desk Support Analyst to join our team on a contract basis in San Diego, California. In this role, you will provide critical technical assistance to ensure the seamless operation of healthcare applications and systems. Your expertise will play a vital role in resolving technical issues, supporting end-users, and maintaining compliance with healthcare standards.
Responsibilities:
Diagnose and address hardware, software, and network problems within a dynamic healthcare environment.
Deliver technical support for healthcare-specific applications, including electronic medical records (EMR) and Health Information Exchange systems.
Collaborate with IT teams and external vendors to resolve escalated technical issues effectively.
Guide and assist end-users in utilizing healthcare software to optimize workflow and productivity.
Document customer interactions and resolutions comprehensively within the ticketing system.
Participate in system upgrades, migrations, and the implementation of new healthcare technologies.
Ensure all IT operations comply with healthcare regulatory standards and protocols.
Monitor system performance and take proactive measures to prevent service disruptions.
Provide support for basic troubleshooting of hardware, including desktops, laptops, and printers.
Requirements
A minimum of 2-4 years of IT Help Desk or Technical Support experience, preferably in the healthcare industry.
Familiarity with healthcare applications such as electronic medical records (EMR) systems and Health Information Exchange platforms.
Proficiency in Windows 10, Microsoft Office Suite, Active Directory, and basic network troubleshooting.
Strong understanding of healthcare compliance standards and protocols.
Demonstrated ability to deliver exceptional customer service in a fast-paced setting.
Effective communication skills to interact with both technical and non-technical users.
Organizational skills with attention to detail and a proactive approach to problem-solving.
Relevant certifications such as CompTIA A+ or healthcare IT-related credentials are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.