Overview
On Site
USD 127,500.00 - 172,500.00 per year
Full Time
Skills
Service Operations
Productivity
Customer Satisfaction
Scalability
Order Management
Webforms
Amazon Web Services
Inventory
Knowledge Base
Data Integrity
Collaboration
SOD
Auditing
Sarbanes-Oxley
Documentation
Release Notes
Management
Routing
Value Engineering
Data Modeling
SSO
Salesforce.com Administration
FOCUS
Migration
Apex
Oracle Application Express
Dashboard
KPI
Salesforce.com
Middleware
Informatica
MuleSoft
Artificial Intelligence
Cloud Computing
Testing
Health Insurance
Insurance
Regulatory Compliance
Security Clearance
SAFE
Recruiting
Fraud
Military
Law
Privacy
English
Spanish
Job Details
Senior Salesforce Administrator
Company:
The Boeing Company
Boeing Global Services (BGS) is hiring a Senior Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation based in Seattle, Washington or Dallas, Texas. You'll be the primary admin for our Service Cloud implementation, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction.
What You'll Do
Who you are
Basic Qualifications (Required Skills/Experience):
Preferred Qualifications (Desired Skills/Experience):
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range:
Level 4: $127,500 - $172,500
Level 5: $160,650 - $217,350
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
Right to Work Statement
Company:
The Boeing Company
Boeing Global Services (BGS) is hiring a Senior Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation based in Seattle, Washington or Dallas, Texas. You'll be the primary admin for our Service Cloud implementation, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction.
What You'll Do
- Operate as the day-to-day Salesforce Administrator for Service Cloud users: Manage configuration, Flows, security model, permission sets, sharing, and org settings
- Support Service Cloud architecture and scalability efforts to support high-volume support operations
- Support the Implementation of AI-driven automation (Agentforce / Einstein / Next Best Action) for intelligent routing, auto-classification, and agent assistance
- Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps
- Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect)
- Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams
- Experience Cloud configuration and Knowledge base enablement to improve deflection and self-service
- Ensure data integrity and governance: validation rules, structured imports, and steward collaboration
- Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX)
- Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross-team resolution
- Train and enable users; create documentation and release notes
Who you are
- Deep Service Cloud experience: you've administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge
- AI curious and practical: you've used or are ready to implement Agentforce, Einstein, or other AI capabilities to automate and assist agents
- Data & security minded: you understand data modeling, sharing, permission sets, SSO, and compliance controls
- Collaborative: you can translate business needs into secure, maintainable Salesforce solutions and work well with cross-functional teams
- Results oriented: you measure impact and use KPIs to improve operations
Basic Qualifications (Required Skills/Experience):
- 8+ years of Salesforce administration experience (enterprise environments) Service Cloud focus
- Salesforce Administrator Certification required
- Hands-on experience with Salesforce Workforce Rules, Flows (record-triggered/auto-launched), and Process Builder migration. Apex familiarity a plus
- 8+ years of experience creating dashboards and operational reports for support KPIs
- Bachelor's Degree is required
Preferred Qualifications (Desired Skills/Experience):
- Salesforce Certificates: Platform App Builder or Platform Developer I, Service Cloud Consultant
- Familiarity with integrations (named credentials, connected apps) and middleware (Informatica or MuleSoft)
- Experience with Agentforce, Einstein, Next Best Action, or equivalent AI/automation tooling
- Experience with Data Cloud
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range:
Level 4: $127,500 - $172,500
Level 5: $160,650 - $217,350
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
- E-Verify (English)
- E-Verify (Spanish)
Right to Work Statement
- Right to Work (English)
- Right to Work (Spanish)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.