Overview
On Site
USD 50.00 - 70.00 per hour
Full Time
Skills
Interviewing
SLA
UPS
Operating Systems
Network
Inventory
SAP BASIS
Documentation
Cabling
Recovery
Security+
Customer Engagement
Microsoft Windows
Issue Tracking
Active Directory
Computer Hardware
Taxes
Life Insurance
Business Transformation
Law
Job Details
This opportunity requires a current TS/SCI with Full Scope Polygraph prior to interviewing.
Description
Install and configure hardware operating systems, applications, update patches etc.
Setup new user accounts/profiles and decommission exiting employees in a timely manner with SLA
Process all Account Unlocks and Password Resets
Respond to in-bound calls, emails, chats, and customer walk-ups same day
Troubleshoot and resolve end-user hardware, operating system, network connectivity, and software related problems
Maintain IT inventory documentation and perform full inventory analysis on a quarterly basis
Provide resolution or escalation on all trouble tickets within 7 days or less
Create and update documentation as necessary for local and remote sites.
Assist with general desk set up, workstation preparation, cable management, special builds, escorting etc.
Will be required to cover up to 3 after hour/weekend special events a year for tasks such as fold downs or power downs, with multiple weeks notice
Occasionally, in emergency situations such as power loss, there will be opportunities for additional compensation to return to site in an unplanned event after hours or on weekends to restore the secure location
Must have active or be able to obtain the CompTIA Security+ CE (IAT II certification or higher), prior to starting.
Skills
Windows, ticketing system, active directory, hardware
Pay and Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Herndon,VA.
Application Deadline
This position is anticipated to close on Jun 3, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Install and configure hardware operating systems, applications, update patches etc.
Setup new user accounts/profiles and decommission exiting employees in a timely manner with SLA
Process all Account Unlocks and Password Resets
Respond to in-bound calls, emails, chats, and customer walk-ups same day
Troubleshoot and resolve end-user hardware, operating system, network connectivity, and software related problems
Maintain IT inventory documentation and perform full inventory analysis on a quarterly basis
Provide resolution or escalation on all trouble tickets within 7 days or less
Create and update documentation as necessary for local and remote sites.
Assist with general desk set up, workstation preparation, cable management, special builds, escorting etc.
Will be required to cover up to 3 after hour/weekend special events a year for tasks such as fold downs or power downs, with multiple weeks notice
Occasionally, in emergency situations such as power loss, there will be opportunities for additional compensation to return to site in an unplanned event after hours or on weekends to restore the secure location
Must have active or be able to obtain the CompTIA Security+ CE (IAT II certification or higher), prior to starting.
Skills
Windows, ticketing system, active directory, hardware
Pay and Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Herndon,VA.
Application Deadline
This position is anticipated to close on Jun 3, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.