IT Asset Management Analyst

Overview

Remote

On Site

Hybrid

BASED ON EXPERIENCE

Contract - Independent

Contract - W2

Job Details

Title: Asset Management Analyst
Location: 100% remote
Duration: The initial contract is for 12 months (With this client, contracts tend to go indefinitely
Compensation: (50 to $65.00 hourly) Depends on experience
Work Requirements: , Holders or Authorized to Work in the US without the need of sponsorship (Either now or in the future)

General Purpose of Position:
The Asset Management Analyst will focus on the fulfillment of IT Software Asset Management processes of our client. The Asset Management Analyst will assist with designing, planning and implementing the IT Asset Management process. They will be involved in the planning and deployment on new asset related Request Items in our clients Service Catalog on the ServiceNow platform. The Analyst role will work in close partnership with fellow members of the Service Asset Lifecycle Team and customers to promote transparency into the process, and ever improving service levels.

Summary of Essential Functions:

Monitor IT software maintenance activities
Conduct software vendor licensing research
Identify and manage contractual risks, including leading responses to software license compliance audits along procurement, legal, security etc ; Compliance management.
Use data to provide trend analysis and assist with determining potential future licensing needs
Review entitlement and procurement documents for compliance terms and use rights
Advise best practices on point solutions for individual software vendors
Assist with optimizing software spend
Determine and aid in managing the impact of software licensing
Manage and track software renewals
Responsible for maintaining quality control throughout the lifecycle of software
Managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organizations software
Meet with different vendors to lay out expectations and remove roadblocks
Ensure assets, especially software licenses, are utilized in accordance with their EULA
Facilitate successful purchases and renewals
Provide input for continuous improvement and automation
Aggregate entitlement for governing documents, for agreements, software purchasing, license data, etc.
Assist the organization's response to software vendor license compliance audits or license validation requests in consultation with the relevant vendor and procurement managers, software asset managers, and other delegates
Work with procurement, finance and legal on contract renewals and new purchases.
Will provide internal and external product support such as assisting with training and coaching
Will liaison with various groups throughout the Company to ensure service level targets are met, Customer satisfaction remains high, and escalations occur in a timely manner
Will conduct and/or participate in recurring IT Asset Management meetings with Customer/Teams
Will assist other Teams as necessary providing statistics, suggestions, and enhancement opportunities.
Will collaborate with other suppliers on issues/tasks spanning multiple areas
Will ensure collaboration between requestor, supply chain, and delivery teams
Will be responsible for Customer Satisfaction throughout the IT Asset Management process
Will guide all Customers to follow the IT Asset Management process

Qualifications:

Experience in gathering and analyzing requirements to improve existing processes.
Experience in Service Management reporting including defining process metrics and KPIs.
Experience in Asset analysis.
Experience in analyzing performance data to demonstrate the effectiveness of the Asset Management process.
Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
Understanding of ServiceNow Platform, the SAM module and troubleshooting inside ServiceNow to quickly identify issues.

Skills / Abilities / Knowledge:

Extensive experience in developing, engineering and improving IT Asset Management processes. (4-5 years)
Service Asset and Lifecycle analysis and trending experience. (3-4 years)
Experience in analyzing performance data to demonstrate the effectiveness of the Asset Management. (2-3 years)
Service Management reporting experience. (2-3 years)
Extensive use of a Software Asset Management platform. (4-6 years)
Experience in working in Agile, Scrum and SAFe (2-4 years)
Demonstrated handling pressure and Customer engagement in critical/difficult circumstances.
ITIL Foundation Certification (or Higher)
Asset Management certification (IAITAM, APM, CAMA, ITAMC) preferred
Proficient in ITIL service management processes, with practical knowledge and experience in the Service Design lifecycle processes.
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same.
Excellent written and verbal communication skills.
Exceptional listening, problem solving, negotiation, and facilitation skills.
Strong business background (working in a company of similar scale)
Ability to work in dynamic environment with changing priorities
High energy, innovative individual who is motivated by challenging assignments
Effective at managing multiple requests with conflicting priorities under tight deadlines
High attention to detail and accuracy
Strong analytical, organizational, and problem-solving skills
Strong customer communication skills with the ability to communicate technical issues to non-technical customers
Customer focused with a passion and drive for customer satisfaction and delivering business value.
Organize and assemble needed resources required to develop a solution/proposal/deliverable
Develop and maintain strong customer and team relationships.

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

General Purpose of Position:
The Asset Management Analyst will focus on the fulfillment of IT Software Asset Management processes of our client. The Asset Management Analyst will assist with designing, planning and implementing the IT Asset Management process. They will be involved in the planning and deployment on new asset related Request Items in Southwest's Service Catalog on the ServiceNow platform. The Analyst role will work in close partnership with fellow members of the Service Asset Lifecycle Team and customers to promote transparency into the process, and ever improving service levels.

Summary of Essential Functions:

Monitor IT software maintenance activities
Conduct software vendor licensing research
Identify and manage contractual risks, including leading responses to software license compliance audits along procurement, legal, security etc ; Compliance management.
Use data to provide trend analysis and assist with determining potential future licensing needs
Review entitlement and procurement documents for compliance terms and use rights
Advise best practices on point solutions for individual software vendors
Assist with optimizing software spend
Determine and aid in managing the impact of software licensing
Manage and track software renewals
Responsible for maintaining quality control throughout the lifecycle of software
Managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organizations software
Meet with different vendors to lay out expectations and remove roadblocks
Ensure assets, especially software licenses, are utilized in accordance with their EULA
Facilitate successful purchases and renewals
Provide input for continuous improvement and automation
Aggregate entitlement for governing documents, for agreements, software purchasing, license data, etc.
Assist the organization's response to software vendor license compliance audits or license validation requests in consultation with the relevant vendor and procurement managers, software asset managers, and other delegates
Work with procurement, finance and legal on contract renewals and new purchases.
Will provide internal and external product support such as assisting with training and coaching
Will liaison with various groups throughout the Company to ensure service level targets are met, Customer satisfaction remains high, and escalations occur in a timely manner
Will conduct and/or participate in recurring IT Asset Management meetings with Customer/Teams
Will assist other Teams as necessary providing statistics, suggestions, and enhancement opportunities.
Will collaborate with other suppliers on issues/tasks spanning multiple areas
Will ensure collaboration between requestor, supply chain, and delivery teams
Will be responsible for Customer Satisfaction throughout the IT Asset Management process
Will guide all Customers to follow the IT Asset Management process

Qualifications:

Experience in gathering and analyzing requirements to improve existing processes.
Experience in Service Management reporting including defining process metrics and KPIs.
Experience in Asset analysis.
Experience in analyzing performance data to demonstrate the effectiveness of the Asset Management process.
Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
Understanding of ServiceNow Platform, the SAM module and troubleshooting inside ServiceNow to quickly identify issues.

Skills / Abilities / Knowledge:

Extensive experience in developing, engineering and improving IT Asset Management processes. (4-5 years)
Service Asset and Lifecycle analysis and trending experience. (3-4 years)
Experience in analyzing performance data to demonstrate the effectiveness of the Asset Management. (2-3 years)
Service Management reporting experience. (2-3 years)
Extensive use of a Software Asset Management platform. (4-6 years)
Experience in working in Agile, Scrum and SAFe (2-4 years)
Demonstrated handling pressure and Customer engagement in critical/difficult circumstances.
ITIL Foundation Certification (or Higher)
Asset Management certification (IAITAM, APM, CAMA, ITAMC) preferred
Proficient in ITIL service management processes, with practical knowledge and experience in the Service Design lifecycle processes.
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same.
Excellent written and verbal communication skills.
Exceptional listening, problem solving, negotiation, and facilitation skills.
Strong business background (working in a company of similar scale)
Ability to work in dynamic environment with changing priorities
High energy, innovative individual who is motivated by challenging assignments
Effective at managing multiple requests with conflicting priorities under tight deadlines
High attention to detail and accuracy
Strong analytical, organizational, and problem-solving skills
Strong customer communication skills with the ability to communicate technical issues to non-technical customers
Customer focused with a passion and drive for customer satisfaction and delivering business value.
Organize and assemble needed resources required to develop a solution/proposal/deliverable
Develop and maintain strong customer and team relationships.

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
and much more!

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Details

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