ServiceNow Technical Analyst

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent

Skills

Business Analysis
IT Service Management
Workflow
ServiceNow

Job Details

Role: ServiceNow Technical Analyst

100% Remote Role

W2 Contract Position

JD:

Actively engages in core project activities.

Builds content and artifacts.

Works independently with minimal direction.

Must have strong technical knowledge of ITSM processes.

Responsibilities include:

Coordinating and scheduling meetings/workshops.

Documenting and following up on team tasks.

Performing business analysis.

Business analysis tasks involve:

Reviewing existing ITSM processes.

Identifying gaps and improvement opportunities.

Documenting workflows and process maps.

Gathering and analyzing stakeholder requirements.

Providing actionable feedback to improve efficiency and alignment with business goals.

The role goes beyond traditional project management:

More than just building project plans and tracking progress.

Needs a business/technical analyst with deep IT process expertise.

Should help track, monitor, and drive project tasks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Innorev Technologies, Inc