ServiceNow Architect Certified Technical Architect (CTA)

Overview

Remote
Depends on Experience
Full Time

Skills

Analytical Skill
Communication
Enterprise Architecture
Human Resources

Job Details

ServiceNow Architect Certified Technical Architect (CTA) | HR Service Delivery

Location

Flexible / Hybrid / Onsite (as applicable)

Experience

15+ years of overall IT experience, with deep expertise in ServiceNow architecture

Certifications (Mandatory)

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • Human Resources (HRSD)

Job Summary

We are seeking a highly experienced ServiceNow Architect (CTA) with specialized expertise in Human Resources Service Delivery (HRSD) to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions. The ideal candidate will act as a trusted advisor to business and IT stakeholders, ensuring scalable, secure, and high-performing ServiceNow architectures aligned with organizational HR and digital transformation goals.

Key Responsibilities

Architecture & Design

  • Lead end-to-end ServiceNow platform architecture, ensuring alignment with enterprise architecture standards and best practices
  • Design and implement HR Service Delivery (HRSD) solutions, including Employee Center, Case & Knowledge Management, Lifecycle Events, and HR integrations
  • Define technical roadmaps, platform strategies, and future-state architectures

Implementation & Delivery

  • Guide multiple ServiceNow implementations and upgrades across complex, multi-instance environments
  • Oversee solution design for integrations (REST, SOAP, MID Server, LDAP, SSO, third-party HR systems)
  • Ensure performance, scalability, security, and compliance across all implementations

Governance & Best Practices

  • Establish and enforce ServiceNow development standards, governance models, and SDLC practices
  • Conduct technical design reviews and ensure adherence to ServiceNow out-of-the-box capabilities
  • Lead platform optimization, technical debt reduction, and instance health initiatives

Stakeholder Engagement

  • Partner with HR leadership, enterprise architects, product owners, and vendors to translate business needs into technical solutions
  • Provide thought leadership and advisory services to executive stakeholders
  • Mentor developers, technical leads, and junior architects

Leadership & Enablement

  • Act as the overall technical authority for ServiceNow HRSD solutions
  • Support pre-sales activities, technical assessments, and solution estimations when required
  • Stay current with ServiceNow releases, features, and roadmap updates

Required Skills & Qualifications

Technical Skills

  • Expert-level knowledge of ServiceNow platform architecture
  • Strong hands-on experience with HR Service Delivery (HRSD)
  • Deep expertise in:
    • Flow Designer, IntegrationHub, Script Includes, Business Rules
    • CMDB, Security, Performance Analytics
    • UI Builder, Employee Center Pro
  • Strong scripting skills (JavaScript, Glide API)

Experience

  • 15+ years of IT experience with 10+ years in ServiceNow
  • Proven experience leading large-scale, enterprise ServiceNow implementations
  • Experience working in complex, global HR environments

Soft Skills

  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Ability to influence architecture decisions at executive level
  • Proven leadership and mentoring capabilities

Preferred Qualifications

  • Additional ServiceNow CIS or CSA certifications
  • Experience with HR platforms such as Workday, SAP SuccessFactors, or Oracle HCM
  • Experience in regulated or large enterprise environments
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