Technical Writer I

Overview

Hybrid
$23 - $25
Contract - W2

Skills

Technical Training
Training

Job Details

Exciting Technical Writer I Opportunity with Direct Client Madison, WI(Occasional Onsite, Need relocation to WI)
Hi,
I hope you're doing well.
My name is Javed Mohammad, and I m a Senior Talent Acquisition Specialist with Unicorn Technologies. I came across your profile and was impressed with your background in Customer Service. We are currently partnering with one of our top clients to fill an Technical Writer I role, and I believe your experience could be a great match.
If you're open to learning more, I d love to schedule a quick call to share more details about the project, expectations, and what makes this opportunity stand out. Also below is the complete job description to give you more insight into the role.
Please let me know a good time for us to connect, or feel free to reply with your resume if you'd prefer to start the conversation over email.
Looking forward to hearing from you!
Position Overview:
  • Client is seeking a Technical Writer.
  • This position will serve as a member of the Customer Services Team under the Division of Libraries and Technology.
  • The Customer Services Team is responsible for assisting in a statewide data collection program called WISEdata.
  • Data collected is also used to feed other vendor systems which streamline data collections and reduces redundancy.
  • WISEdata integrates with WISEid, our identity management system.
  • In addition, WISEdata provides the data used by DPI s WISEdash business intelligence and reporting system used for public reporting and by Wisconsin districts and schools.
  • The Customer Services Team also assists in collecting staff data through a statewide data collection application called WISEstaff.
  • In addition, the team maintains School Directory data, hosts the annual WISEdata Conference, and handles DPI application security.
  • The team provides communications, workshops, training materials, and data submission guidance to schools.
  • The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts.
  • The position will communicate and disseminate complex and technical information more easily to customers.
  • Under the general supervision of the Customer Services Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Customer Services Team.
  • Objectives, priorities and deadlines are established in consultation with the department program area leaders, project managers, and the Customer Services Team manager.
Goals and Work Activities:
60% Create and Maintain End User Documentation
  • Provide documentation on DPI webpages to explain the most up-to-date data submission guidance.
  • Write and maintain knowledge base articles and webpage content.
  • Collaborate with many internal DPI teams on software development, requirements, policies, and data submission best practices.
  • Understand WISEdata Ed-Fi Integration and WISE applications.
  • Recognize software or training issues impacting Wisconsin schools and determine documentation needs/gaps.
  • Select appropriate medium for message or audience, such as manuals, videos, or e-learnings.
  • Standardize content across platforms and media.
  • Revise documents as new issues and updates arise.
  • Create and communicate application release notes.
  • Assess and address current documentation to improve user experience and understanding.
20% Create and Maintain Training Materials
  • Work with trainers and other team members to develop new user training materials
  • Develop and maintain application training materials, including e-learning courses, user guides, and tutorials
  • Attend conferences to present, train, and support DPI WISE systems, as needed
  • Collaborating with the Customer Services Team for team projects, training, and general understanding
  • Review presentation slides for grammatical and content accuracy
  • Co-create training video script content
15% Draft Mass and Targeted Communications
  • Work with subject matter experts on communication content
  • Draft communications to various audiences with different objectives
  • Work with internal stakeholders to review content and ensure accuracy
  • Send communications as needed
5% Professional Development and Other Duties Assigned
  • Keep abreast of updates to applications and procedures.
  • Participating in meetings and training, as appropriate, including participating in WISE User Groups.
  • Participating in related professional development activities.
  • Maintain awareness of operating procedures, activities, and best practices of the team and division.
  • Other duties as may be assigned.
Required Skills:
  • Strong written and verbal communication skills.
  • Experience in performing external communications.
  • Ability to work well independently.
  • Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Preparation and maintenance of documentation and training materials.
  • Experience writing about technical, software system.
Required Technical Skills:
  • Ability to grasp technical concepts and communicate with product owners and subject matter experts.
  • Must have proficiency with Google suite.
Top Skills & 1-3 Years of Experience:
  • Strong written and verbal communication skills.
  • Experience in performing external communications.
  • Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Ability to work well independently.
  • Ability to grasp technical concepts and communicate with product owners and subject matter experts.
  • Preparation and maintenance of documentation and training materials.
  • Experience writing about technical, software system.
  • Must have proficiency with Microsoft suite.
Nice to have skills:
  • Experience working with education software systems at the school, district, or state levels.
  • Understanding of application programming interface (API) technologies.
  • Knowledge of data warehousing and reporting.
  • Experience with Drupal webpage content management.
  • Experience writing knowledge base articles.
Must have Skills
Years of experience
Strong written and verbal communication skills
Experience in performing external communications
Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
Ability to work well independently
Ability to grasp technical concepts and communicate with product owners and subject matter experts
Preparation and maintenance of documentation and training materials
Experience writing about technical, software system
Must have proficiency with Microsoft suite
Nice to Have Skills
Experience working with education software systems at the school, district, or state levels
Understanding of application programming interface (API) technologies
Knowledge of data warehousing and reporting
Experience with Drupal webpage content management
Experience writing knowledge base articles
Thanks and Regards,

Javed Mohammad
Technical Lead Recruiter
Unicorn Technologies LLC
4080 McGinnis Ferry Road,
Suite 1305, Alpharetta, GA 30005
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.