Overview
On Site
$70 - $80
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Attention To Detail
Business Systems
Conflict Resolution
Customization
Documentation
Effective Communication
Microsoft
Problem Solving
Process Improvement
ServiceNow
Technical Support
User Experience
Job Details
Service Now Configuration Business System Analyst with the City of Phoenix (100% Onsite)
Last date for accepting resumes: Aug 25th
RePost of: 145256, 100% Onsite
We're looking for a detail-oriented ServiceNow Configuration Specialist to join our team. In this role, you'll configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming. You'll also spend about 30% of your time enhancing SharePoint functionalities.
Key Responsibilities:
Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.
Adjust configurations to meet specific organizational needs.
Work closely with the Process Improvement Team to understand and apply template nuances.
Improve SharePoint functionalities to enhance user experience and system performance.
Facilitate the transition of information from SharePoint to Microsoft Teams.
Provide user support and troubleshoot issues related to ServiceNow and SharePoint.
Maintain documentation for configurations and processes.
Monitor system performance to ensure everything runs smoothly.
Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.
Adjust configurations to meet specific organizational needs.
Work closely with the Process Improvement Team to understand and apply template nuances.
Improve SharePoint functionalities to enhance user experience and system performance.
Facilitate the transition of information from SharePoint to Microsoft Teams.
Provide user support and troubleshoot issues related to ServiceNow and SharePoint.
Maintain documentation for configurations and processes.
Monitor system performance to ensure everything runs smoothly.
Qualifications:
Experience configuring ServiceNow.
Understanding of ServiceNow and SharePoint architecture and functionalities.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively with cross-functional teams.
Effective communication skills, both verbal and written.
Familiarity with Microsoft Teams and its integration with SharePoint.
Experience configuring ServiceNow.
Understanding of ServiceNow and SharePoint architecture and functionalities.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively with cross-functional teams.
Effective communication skills, both verbal and written.
Familiarity with Microsoft Teams and its integration with SharePoint.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.