DESKTOP ANALYST | COLUMBUS, OH (ONSITE) - LOCAL ONLY

JOB TITLE: DESKTOP ANALYST

JOB DURATION: 6-12 MONTHS

JOB LOCATION: COLUMBUS, OH (ONSITE) - LOCAL ONLY

EXPERIENCE: 5+ YEARS

VISA: , GC-EAD - CAN APPLY. - (NO H1B)

Role Description

Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Accurately manage asset records using ServiceNow platform

Qualifications

• Bachelor s degree in related field or equivalent work experience, preferred
• 2+ years experience in related field preferred
• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Skills

• Having these skills will contribute to your success in the role:
• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you
• Communication - creating and responding to emails in a professional manner
• Time management - excellent use of time management and the ability to stay focused on the tasks

Education

• Bachelor's degree in science or related work experience/ IT certificates