Data Center Operations Technician

Primary Responsibilities

• Support daily data center operations in a live critical environment, ensuring adherence to safety, operational, and compliance standards.
• Interpret and refine project requirements through direct collaboration with engineering staff and technical teams.
• Assign and manage rack space, cabling, switch ports, and infrastructure connections.
• Receive, stage, install, remove, and ship equipment including routers, switches, servers, security appliances, copper and fiber cabling, racks, and patch panels.
• Engage with project teams to ensure all work aligns with documented processes, procedures, and standards while minimizing business impact.
• Develop and maintain accurate documentation for peer review and future maintenance efficiency.
• Communicate technical requirements, status updates, and issues clearly with stakeholders at all organizational levels.
• Work within environments utilizing Arista and Cisco networking, NetApp, Pure Storage, CMMS systems, and DCIM tools.
• Collaborate closely with a local 2-person site team and a broader 12-person operations group.
• Follow strict risk management, regulatory, and internal control standards.
• Complete additional operational and project duties as assigned.

Required Qualifications

• 4+ years combined education and/or relevant work experience.
• Demonstrated critical operations experience (top priority).
• Strong background in hands-on infrastructure and cabling work within live production environments.
• Ability to read and interpret technical documentation.
• Proven written and verbal communication skills with experience providing technical updates and issue escalation.
• Strong customer focus with the ability to manage competing priorities.
• Detail-oriented, safety-conscious, and process-driven.

Preferred Qualifications

• Prior data center operations experience.
• Background in critical facilities such as hospitals, power plants, or other high-reliability environments.
• Associates degree in technology or related field.
• Industry certifications or specialized technical training.

Key Skill Sets

• Critical Environment Operations
• Data Cabling
• IT Equipment Installation

Work Environment & Expectations

• 100% onsite role; especially critical during training
• Evening schedule: 1:00 PM – 9:00 PM, Monday–Friday.
• High-accountability role within a live production data center environment.