IT Support Technician (CUPPs & Digital Signage Systems)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 24 Month(s)
100% Travel
Able to Provide Sponsorship

Skills

ARINC
Aerospace
Attention To Detail
Conflict Resolution
Digital Signage
Documentation
End-user Training
FOCUS
IT Infrastructure
Issue Resolution
Microsoft BIDS
Problem Solving
Project Coordination
System Documentation
Technical Support
Testing
Workflow

Job Details

Hi All,
 
I hope you're doing great,
 
My name is Syed and I'm a Technical Resource Specialist with Sonus Software Solutions based in Orem, UT. I'm working on the below urgent requirement for one of our high profile.
 
Please let me know your expected rate and send your updated copy of your resume for the below requirements ASAP.
Job Title:
Airport IT Support Technician (CUPPs & Digital Signage Systems)
Location:
Colorado Springs Airport (COS), Colorado Springs, CO
Position Type:
Full-Time / Contract / On-Site Support Role (As defined by project/contract)
Job Summary:
The Airport IT Support Technician is responsible for maintaining, troubleshooting, and enhancing the Colorado Springs Airport's Common Use Passenger Processing System (CUPPs), digital signage platforms (FIDS/BIDS/GIDS/Advertising), and related IT infrastructure. The technician will perform daily system checks, respond to service requests, coordinate with vendors and internal teams, and support various airport IT projects.
Key Responsibilities:
1. CUPPs Support:
  • Perform daily system readiness checks for CUPPs.
  • Image, patch, and maintain CUPPs workstations.
  • Troubleshoot and replace hardware components and peripherals.
  • Address configuration issues and respond to support calls.
  • Coordinate with CUPPs support vendors and COS IT staff for resolution and implementation of changes.
  • Log work orders and support tickets.
  • Interface with airline partners for user training and issue resolution.
  • Maintain accurate documentation of system configurations and procedures.
2. Digital Signage Platform Support (FIDS/BIDS/GIDS/Advertising):
  • Perform daily checks and patching of signage systems.
  • Troubleshoot and replace hardware components and resolve system errors.
  • Respond to calls for service and coordinate with vendors and IT staff.
  • Interface with airline partners for signage-related support.
  • Maintain and update system documentation.
3. IT Project Support:
  • Assist with hardware deployment, configuration, and testing for airport IT projects.
  • Support airport technology upgrades and new system integrations.
  • Maintain detailed documentation for IT project deliverables and technical environments.
Minimum Education Requirements:
  • Associate s degree in Information Technology, Computer Science, or a related field
    (Bachelor s degree preferred)
Certifications (Required or Preferred):
  • CompTIA A+ Required
  • CompTIA Network+ Preferred
  • Microsoft Certified: Modern Desktop Administrator Associate Preferred
  • ITIL Foundation Certification Preferred for service ticketing and workflow familiarity
  • Any vendor-specific certifications related to CUPPs platforms (e.g., SITA, Collins Aerospace ARINC) Highly desirable
Experience Requirements:
  • 3+ years of hands-on IT support experience in a technical field role
  • Experience with hardware imaging, patching, and component-level repair
  • Experience supporting Windows-based workstations and digital signage platforms
  • Prior experience in airport IT systems or airline industry technologies is a strong plus
  • Experience with ticketing systems, documentation, and IT vendor coordination
Key Skills:
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication, especially when interfacing with non-technical users (e.g., airline staff)
  • Ability to manage multiple priorities and work independently
  • Comfortable working in high-security environments (e.g., airside/sterile zones)
  • Detail-oriented with a focus on documentation and systems integrity

 

Thanks & Regards
 
Syed
Technical Resource Specialist
Cell: |Fax  |
Sonus Software Solutions Inc
An E-Verify Company
504 W 800 N Orem, UT 84057
 | USA | India |
|Certified Women Business Enterprise National Council (WBENC)|
|Certified Women-Owned Business Enterprise (MWBE)
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