Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship
Skills
POS systems
Qu POS
Job Details
Role (POS) Support Lead
Location-Atlanta GA (Onsite)
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization
We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.
- Serve as the go-to expert for POS support issues across brands
- Lead and mentor a small support team or manage external support vendors
- Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
- Monitor ticket queues, prioritize critical issues, and drive resolution
- Escalate bugs or outages to Qu and ensure follow-through on fixes
- Maintain support documentation, knowledge base, and runbooks
- Collaborate with IT, Digital, and Ops teams on system updates and deployments
- Ensure compliance with PCI and other security standards
- 6+ years of experience supporting POS systems in QSR or retail
- Hands-on knowledge of Qu POS or similar cloud-based platforms
- Strong troubleshooting and root cause analysis skills
- Experience coordinating with vendors and cross-functional teams
- Excellent communication, ticketing system, and escalation management skills
- Bonus: Experience with Toast, Revel, or NCR; ServiceNow or Zendesk familiarity
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.