Lead Salesforce Functional Analyst

Job#: 2075695

Job Description:

Lead Salesforce Functional Analyst

Duration: 12+ months

Location: remote; candidates must be able to work ET hours

Our medical device manufacturing client is expanding their Salesforce Solution Design team.

The Lead Salesforce Functional Analyst will serve as Lead Subject Matter Expert. This individual will drive business requirements, investigate solution design, document complex user flows and ultimately help with the implementation/delivery of SFDC solutions.

We are looking for someone comfortable stepping into a leadership role in which they would be empowered to drive initiatives from a concept to a delivered product with minimal supervision, providing guidance and direction to others on the team.

In addition, this individual will keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements and technical updates to ensure alignment with business/technology strategy and planned initiatives.

Our client has been a SFDC customer for many years, and this role is a great opportunity to gain broad experience in project delivery across functional elements such as Health cloud, marketing cloud, IOT cloud, and communities.

The customer experience group is also exposed to a wide variety of projects across client applications such as Mobile Platforms, Patient Portals, and Digital Health.

This is a fantastic opportunity to join a quickly growing team that is pushing the limits within the medical device industry on the SFDC platform.

Responsibilities:

• Write requirements using different approaches such as use cases, activity diagrams, sequence diagrams, process modeling, data modeling, system modeling, data dictionaries, class or entity relationship diagrams.
• Perform level of effort assessments, and impact analysis with other team members to understand front-end feature impacts to existing back-end processes.
• Configure, manage, and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, third-party integrations, etc. within SF applications.
• Partner with Stakeholders such as Customer Care, Marketing, R&D, Business Operations, Sales, and Information Technology to drive high levels of data integrity and operational reliability of our standardized business tools and processes.
• Provide technical insight related to UI wireframes, ensuring the interface design will align with system architecture or limits.
• Develop and create customized reports and dashboards based upon the needs of business unit partners.
• Assist in the creation of wireframes, workflow diagrams, functional maps and user stories.

Education and Experience/Minimum Requirements:

• Bachelor (College) Degree and 8+ years of experience, Master's degree and 6 years of experience, or an equivalent combination of education and experience
• 5+ years of experience working in a Business or Technical Analyst function, ideally, working on projects related to commercial functions such as field sales, marketing, call center or lead generation.
• 5+ years of IT experience including support of multiple integrated systems and Salesforce.com in an SMB to Enterprise IT environment.
• SFDC functional configuration skills are critical.
• Proficiency in drafting functional mock-ups, flow charts and visual materials to be leveraged by UI / UX developers.
• Strong communication skills in conveying design options, translate business stories and work with peers (the ability to effectively sell an idea).
• Strong writing skills. Must have the ability to document process and technical knowledge in clear, easily understood presentations.
• Strong ability to recognize and predict use cases and user interaction, including happy path as well as edge and corner cases, and incorporate them into designs.
• Basic database architecture knowledge. Understanding of how relational databases are set-up and knowledge of best practices to ensure scalability and accurate BI reporting.

Preferred Skills and Competencies:

• Bachelor's or equivalent degree in Computer Science, MIS, or Computer Engineering.
• Experience working within a pharmaceutical, medical device, or other regulation-controlled industry.
• Salesforce Admin Certification.
• Agile / SCRUM experience.
• LBP (Lean Business Process) or similar experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.