Network Operation Manager

Role : Network Operation Manager Role

Location : Princeton, NJ

Salary : $120k to $130k // Negotiable

• Plan, direct, maintain, and coordinate network installation, maintenance, and operations.
• Driving Major Incidents and Problem Management. Change management, Prepare and review of RCA for all MI as required by account SOW
• Excellent understanding of Network infrastructure and good understanding of networking concepts for Data and Security.
• Hands on experience on Network devices router, switches, Firewall, Load balancer etc...
• Prepare, review, approve and present network changes and manage till execution post essential approvals.
• Understanding of Billing and DNO submissions on monthly basis.
• Preparing and presenting of Weekly/Monthly reports to internal and external stake holders.
• Good Experience on Incident &Change Management; provided optimal solution to the customer in given time frame; spearheaded Problem Management function ensuring less number of repeated errors /incidents occur
• Ensure maintenance of effective 24-7 plant operations with rotating on-call schedule, escalation paths, and emergency response plans
• Adhering to monthly KPI targets and managing Technical Penalty SLA misses.
• Making sure team updating ticket on time and providing RCA on time
• Good Team Handling Skills
• Prioritize and schedule calls with technical team members to investigate the actual cause of the issue

KEY SKILLS AND COMPETENCIES

• 12 + years exp in Network Routing/Switching and Security management .
• Certifications on R&S, Security, ITIL
• Experience on Operations, Change management, Problem management, Incident Management
• Experience in team management
• Good written & verbal communication skills