Business Analyst Enterprise Agreement Operations

Overview

On Site
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Continuous Improvement
business analysis
process improvement
Issue Resolution
Cross-Functional Collaboration
analytical thinking
cross-functional coordination
Data-Driven Decision Making
Case Management
Contract Lifecycle Management
Workflow Optimization
Customer Experience (CX)
escalation management
Business Analyst Enterprise Agreement Operations
Enterprise Agreement Operations Analyst
Business Operations Analyst
Case Management Analyst
Customer Operations Analyst
Cisco Enterprise Agreement (EA)
Cisco Commerce Workspace (CCW)
Cisco Software Licensing
EAWS (Enterprise Agreement Workspace)
Cisco Contract Management
Requirements Analysis Root Cause Analysis
Process Gap Analysis
SLA Adherence Operational Excellence
Customer-Centric Operations
Service Delivery
Enterprise Software Agreements
Task Execution & Delivery

Job Details

Solution IT Inc. is looking for Business Analyst Enterprise Agreement Operations for one of its clients RTP, NC (Onsite)

Job Title: Business Analyst Enterprise Agreement Operations

Required Skills:

  • Relevant business support experience, Case management
  • Hands on Experience on Cisco Enterprise Agreement
  • knowledge of Cisco CCW, SW licensing and EAWS
  • Strong analytical skills to understand customer ask and provide appropriate solution. Identify and root cause the issues quickly. Ability to think in terms of an immediate solution to stop escalations, as well as long term fix to eliminate issue all together
  • Ability to execute tasks/issues by coordinating with different teams and getting them delivered on time with quality
  • Ability to identify issues in the current process and work towards fixing the process gap
  • Understanding CX and operational workings, processes will be a big plus Soft Skill
  • Self-motivated, self-driven, excellent team player, and should be flexible to work on any assigned tasks and adjust to changing priorities and plans.
  • A creative, positive, and proactive can-do attitude and a willingness to learn new concepts
  • Ability to work in a high-pressured, cross-functional environment Possess strong communications skills

Work Site: RTP, NC (Onsite)

Duration: 6 Months

Expected Start Date: Immediate

Number of Positions: 01

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