Scrum Master

Description:
*Hybrid in Charlotte, NC*

We are seeking an experienced Scrum Master with strong project management skills and Power BI expertise in a balanced hybrid Agile/Waterfall environment. The ideal candidate will be responsible for facilitating Agile methodologies, managing projects, and leveraging data visualization to drive continuous improvement.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $57 - $67 / hr. w2

Responsibilities:

• Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Lead teams working in a SCRUM and KANBAN framework
• Develop solutions collaborating with external teams and removing impediments
• Coordinate work, releases, and technical changes communicating with IT teams and CCO leadership
• Create and manage JIRA boards to manage project deliverables
• Support product owner communicating business objectives
• Present to leadership about the team progress during Sprint reviews and other meetings
• Work with the Product Owner to ensure alignment
• Design, develop, and maintain Power BI dashboards for KPI tracking and reporting
• Coach the team on Agile principles and practices, ensuring adherence to Scrum framework
• Manage project timelines, resources, and deliverables using project management tools and techniques
• Identify and remove impediments to team progress, fostering a culture of continuous improvement
• Develop and maintain Power BI dashboards and reports to track team performance and project metrics
• Collaborate with stakeholders to gather requirements and ensure alignment with business objectives
• Facilitate communication between the development team and product owner
• Mentor team members on Agile practices and support their professional growth

Experience Requirements:

• Agile leadership experience developing technological solutions. Experience working with Contact Center solutions for Voice is a plus.
• Minimum of 3 years of experience as a Scrum Master, project manager, or equivalent experience in an IT environment
• Strong project management skills with PMP certification preferred
• Proficiency in Power BI for creating dashboards and reports
• Experience working with contact center technologies and IT support teams
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Familiarity with Agile project management tools (e.g., Jira, Trello)

Desired Skills:

• Knowledge of ITIL framework and IT service management principles
• Prior work experience in the Contact Center
• Experience with cloud technologies (e.g., AWS, Azure)
• Familiarity with contact center platforms and technologies
• Understanding of data analysis and statistical concepts

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Certified Scrum Master (CSM) or equivalent certification

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!