Overview
On Site
$53 - $55
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
API
Access Control
Collaboration
DLP
Data Link Layer
Encryption
End-user Training
Documentation
Environment Management
IT Security
GRID
Firewall
Incident Management
Knowledge Sharing
Audiovisual
Network Layer
Management
Microsoft Outlook
Network
Performance Metrics
OS X
Root Cause Analysis
Microsoft Windows
SSO
Tier 2
User Experience
Security Controls
Provisioning
Technical Support
Proxies
Regulatory Compliance
Physical Layer
Virtual Private Network
Job Details
C2c role
Please share Profiles at
Hi,
Urgent need,
Role- Slack and Zoom L3 administrator
Location- Englewood Cliffs, New Jersey
Max Rate- $55/hr on C2C
- Act as the highest tier of technical support for Slack-related incidents and service requests.
- Troubleshoot and resolve complex Slack issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.
- Handle escalations from L1/L2 support teams and work closely with Slack enterprise support when required.
- Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.
- Monitor Slack service health and performance metrics; proactively identify and address systemic issues.
- Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.
- Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.
- Provide support and guidance on Slack app development, including internal tools and third-party integrations.
- Partner with IT, Security, and Compliance teams to ensure Slack aligns with corporate policies and regulations.
- Document processes, resolutions, and standard operating procedures for Slack environment management.
- Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack best practices.
- Stay current on Slack feature releases and roadmap developments; evaluate and recommend relevant enhancements.
- Install, configure, and maintain the Zoom client on Windows, macOS, and mobile platforms across the organization.
- Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.
- Monitor Zoom client performance and troubleshoot issues related to updates, compatibility, and integrations.
- Manage Zoom client settings and policies through the Zoom Admin Portal.
- Ensure compliance with security protocols, including Single Sign-On (SSO), encryption settings, and access controls.
- Provide end-user training and documentation on Zoom client functionality and best practices.
- Collaborate with network and IT teams to resolve firewall, proxy, or VPN issues affecting the Zoom client.
- Test and validate new Zoom client versions before organization-wide deployment.
- Manage integration of Zoom with third-party tools (e.g., Outlook, Google Calendar, Slack).
- Participate in incident response and root cause analysis for major service disruptions.
- Monitor user feedback and proactively recommend enhancements to improve user experience.
- Stay updated with Zoom product releases, feature updates, and industry trends.
Thanks and regards
Shaik Wazeed
Sureminds Solutions
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