QA Lead

The QA Lead for Retail will oversee the quality assurance of our diverse retail technology solutions, including Point-of-Sale (POS) systems, inventory management, customer relationship management (CRM) in-store applications, and retail specific integrations. This role is crucial for ensuring the smooth and efficient operation of our retail environments, enhancing both customer and associate experiences.

Key Responsibilities:

• Develop and implement comprehensive QA strategies for various retail applications and systems, covering functional, integration, usability, and performance testing.
• Lead testing efforts for new retail software deployments, updates, and hardware integrations.
• Collaborate with retail operations, product management, and development teams to understand business processes and translate them into effective test cases.
• Manage defect lifecycle, ensuring timely reporting, triage, and resolution of issues.
• Ensure compliance with retail industry standards and internal operational guidelines.
• Provide leadership and mentorship to other QA engineers working on retail initiatives.
• Contribute to the continuous improvement of retail QA processes and methodologies.

Essential Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience (10+ years) in Quality Assurance, with significant experience in retail technology.
• Hands-on experience with testing POS systems, inventory management, or other core retail applications.
• Understanding of retail operational workflows and associated business challenges.
• Experience with various testing methodologies (e.g., agile, waterfall) and test management tools.
• Strong problem-solving abilities and excellent communication skills, especially in cross-functional settings