Overview
On Site
USD 35.00 - 40.00 per hour
Full Time
Skills
Onboarding
Mentorship
Reporting
KPI
Testing
User Experience
Clarity
Management
Knowledge Base
Microsoft Windows
Computer Hardware
SaaS
Technical Support
Slack
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
We are looking for an IT Support Engineer to join our growing IT Support team. In this role, you
will help craft the IT support experience, focusing on the support experience
throughout the company. You'll help on supporting in-office meeting systems, collaborating
closely with our Workplace team while working mainly with the IT team. With the IT team, you
will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune,
Slack, Zoom, Google Workspace. We are especially looking for someone who has experience
working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac
shop but will be onboarding Windows devices soon.
About the role
Location: San Francisco HQ
As an IT Support Engineer, you'll help to:
Build and implement a program to deliver the best possible technology support
experience.
Hone and refine all aspects of IT Support, whether it's the tools or the team
Ticketing and triaging internal user requests
Long term project work involving IT and Security requests
Guide, mentor, and support IT Support teammates
Contribute to and maintain our knowledge-base articles with How-To guides for end
users and teammates.
Measure, report, and drive IT support KPIs
Effectively respond to and triage escalations as necessary.
Assist with testing and provide feedback on the overall end user experience.
About you
You'll thrive as an IT Support Engineer on our IT Support team if you:
Take ownership of reported issues and seeing problems through to resolution
Communicate empathetically, but also with clarity and conciseness both in person,
through Slack, and by documenting your work in our ticket management system and
knowledge base
Enjoy helping others develop their skills
Have expert-level knowledge of Apple and Windows hardware and SaaS apps like
Google Workspace and Okta in an enterprise environment
Have experience in identifying and automating repetitive tasks and service requests
Have helped deliver IT Support on a global scale
About us
Skills
JAMF, Okta, Slack, Google Workspace, Intune
Top Skills Details
JAMF,Okta,Slack,Google Workspace,Intune
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking for an IT Support Engineer to join our growing IT Support team. In this role, you
will help craft the IT support experience, focusing on the support experience
throughout the company. You'll help on supporting in-office meeting systems, collaborating
closely with our Workplace team while working mainly with the IT team. With the IT team, you
will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune,
Slack, Zoom, Google Workspace. We are especially looking for someone who has experience
working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac
shop but will be onboarding Windows devices soon.
About the role
Location: San Francisco HQ
As an IT Support Engineer, you'll help to:
Build and implement a program to deliver the best possible technology support
experience.
Hone and refine all aspects of IT Support, whether it's the tools or the team
Ticketing and triaging internal user requests
Long term project work involving IT and Security requests
Guide, mentor, and support IT Support teammates
Contribute to and maintain our knowledge-base articles with How-To guides for end
users and teammates.
Measure, report, and drive IT support KPIs
Effectively respond to and triage escalations as necessary.
Assist with testing and provide feedback on the overall end user experience.
About you
You'll thrive as an IT Support Engineer on our IT Support team if you:
Take ownership of reported issues and seeing problems through to resolution
Communicate empathetically, but also with clarity and conciseness both in person,
through Slack, and by documenting your work in our ticket management system and
knowledge base
Enjoy helping others develop their skills
Have expert-level knowledge of Apple and Windows hardware and SaaS apps like
Google Workspace and Okta in an enterprise environment
Have experience in identifying and automating repetitive tasks and service requests
Have helped deliver IT Support on a global scale
About us
Skills
JAMF, Okta, Slack, Google Workspace, Intune
Top Skills Details
JAMF,Okta,Slack,Google Workspace,Intune
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.