Senior Unified Communications Engineer - Hybrid position

Genesis10 is seeking a Senior Unified Communications Engineer - Hybrid position located in Inver Grove Heights, MN 55077. This is a 7-month contract opportunity. Will work onsite one day per week.

Compensation: $80.00 - 85.00 per hour, W2, depending on skill and experience level.

Job Description:

Genesis10 is seeking a Senior Unified Communications Engineer for a contract position with our client. This role will deliver modern voice and collaboration technologies supporting the organization's enterprise communication and customer engagement platforms. This role will play a key part in the ongoing transformation to Microsoft Teams Voice and Contact Center as a Service (CCaaS) platforms, ensuring reliable, scalable, and secure unified communications.

Responsibilities:

• Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred).
• Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice.
• Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions.
• Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes.
• Develop telecommunications solutions addressing user and departmental needs across multiple business units.
• Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking.
• Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management.
• Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability.
• Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints.
• Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks.
• Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services.
• Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency.
• Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team.

Minimum Qualifications (Required):

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 5+ years of experience in enterprise telephony, VoIP, or unified communications engineering.
• Hands-on experience with Microsoft Teams Voice deployment and administration.
• Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred).
• Strong understanding of TDM, IP-PBX, and VM/UM integration.
• Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems.
• Experience designing, administering, and troubleshooting dial plans, call flows, and vectors.
• Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance.
• Proficiency with PowerShell and/or Python scripting for automation and system management.
• Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals.

Additional Qualifications (Desired):

• Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise.
• Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination.
• Understanding of cybersecurity principles related to voice systems.
• Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred).
• Experience with IVR, ACD, call recording, CTI, and CRM integrations.
• Excellent documentation and communication skills for both technical and non-technical audiences.
• Ability to mentor peers and contribute to a culture of continuous improvement.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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