Technical Writer/Business Analyst

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

Job Title: Technical Writer / Business Analyst

Location: Frisco, TX
Employment Type: Contract (12 months with potentials of extension)
Onsite Requirement: 2 days onsite a week

Job Summary:

We are looking for a Technical Writer / Business Analyst hybrid professional to join our enterprise technology team. This dual-role position requires a strong background in business analysis and a proven ability to produce high-quality technical documentation. You will work closely with cross-functional teams to support initiatives across the enterprise, delivering clear documentation, contributing to roadmap and backlog creation, and helping streamline communication between technical and non-technical stakeholders.

This is an excellent opportunity for someone with a passion for simplifying complex concepts and enabling organizational clarity through documentation. Experience in the financial services or banking sector is preferred but not required.

Key Responsibilities:

• Collaborate with product owners, engineers, QA, and stakeholders to gather, analyze, and document business and technical requirements.
• Produce clear, concise, and user-friendly documentation including:
• Functional and design specifications
• Process diagrams and workflows
• User manuals and training materials
• Quick reference guides and online help
• Assist in developing and managing product roadmaps and backlogs using tools such as Jira, Aha!, or similar.
• Support internal communication and change management through documentation and training deliverables.
• Standardize and continuously improve documentation templates and guidelines.
• Document data migration processes and support related initiatives.
• Facilitate knowledge transfer and end-user adoption through effective content creation and delivery.

Required Qualifications & Skills:

• Solid Business Analyst background with experience in gathering and translating business needs into actionable documentation.
• Proficiency in design documentation tools such as Confluence, Visio, Lucidchart, and other diagramming/writing platforms.
• Demonstrated experience in roadmap and backlog creation.
• Strong writing and editing skills with the ability to communicate complex technical information clearly and concisely.
• Ability to work independently, prioritize tasks, and manage multiple deliverables on time.
• Strong attention to detail and commitment to documentation quality and consistency.

Preferred Skills & Experience:

• Experience in the financial services or banking industry.
• Exposure to enterprise systems such as core banking platforms.
• Familiarity with data migration projects and related documentation practices.
• Experience developing training content and user enablement materials.
• Passion for process improvement and documentation standardization.

Education & Experience:

• Bachelor s degree in Information Technology, Communications, English, or a related field.
• 3+ years of experience in a combined Technical Writer and/or Business Analyst role.
• Previous experience in an enterprise technology environment is preferred.

Core Competencies:

• Exceptional written and verbal communication skills
• Analytical thinking and problem-solving
• Self-starter with a proactive, organized approach
• Ability to adapt quickly to shifting priorities and technologies

Join us to help bridge the gap between technology and business through clear documentation and actionable insights.

OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.