Unified Communications & Collaboration Technician

JPC Partners is looking for a Unified Communications and Collaboration Technician that will work on a team responsible for the operation, maintenance and enhancement of the company s collaboration applications, collaboration hardware and AV infrastructure.
Responsibilities:

• Updates to UCC applications and hardware
  • Monitor, track, and review feature updates published by manufacturers
  • Work with application and hardware admins to ensure updates are applied following proper change management procedures
  • Work with support staff to ensure documentation and training materials are updated
  • Work with Corporate Communications to ensure updates are communicated to end users
• Documentation and end user training for new and existing UCC owned applications/hardware
  • Create and maintain Support Center and IT Operations Center (ITOC) documentation
  • Create and maintain admin and end user documentation/training materials
  • Deliver end user trainings
• Respond to end user and leadership requests
  • Create department and project teams within the Microsoft Teams admin center
  • Gather usage and system quality reports
• Assist UCC admins with operations and maintenance activities
  • Configuration and deployment of new applications or systems
  • Firmware/password updates
  • Troubleshoot issues with applications or hardware
  • Create support tickets with manufacturers and vendors
• Assist with UCC projects and asset management
  • Review, test, and pilot new UCC applications or hardware
  • Document RMAs in asset management system
  • Onboard and decommission equipment in asset management system

Requirements

• 3+ years of experience supporting, operating, or troubleshooting UCC tools in a corporate environment:
  • Microsoft Teams
  • Microsoft Teams Rooms and Microsoft Surface Hubs
  • Microsoft Whiteboard
  • Microsoft Stream
  • Microsoft 365
  • Microsoft Intune
  • Cisco Webex Control Hub
  • Pexip Infinity

• 3+ years of experience supporting, operating, or troubleshooting AV systems in a corporate environment:
  • Crestron NVX and control systems
  • Biamp Tesira DSPs
  • Wireless microphones and discussion systems
  • Dante audio and AVoverIP
  • Production video switchers, cameras and recording equipment
  • Digital signage

• Excellent written and verbal communication skills
• Ability to deliver in-person, hybrid and/or remote trainings to end users