Desktop Technician III

Role: Audio / Visual Technician

Location: Baltimore, MD 21231 - 5 Days/week

Duration: Long term Contract

Job Description

The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.

• Performs a range of assignments related to your job discipline


• Accountable for your own work and effective coordination of process and information with others


• Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments

Role summary and job responsibilities

• Takes immediate actions to resolve technology service disruptions when they occur


• Evaluates and acts on the production readiness for technology solution implementations and application deployments


• Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring


• Mentors more junior members of the team


• Actively helps team members and makes suggestions to improve practices

Business knowledge

• Possesses fundamental understanding of the tech industry and internal business units to enable navigation and understanding of impact

MUST HAVES

• A/V (Audio / Visual) Support - 2+ Years - Troubleshooting, Installation, Configuration, etc.


• Video conferencing (VTC) Tools - Zoom, Teams and Webex.


• Cisco / Poly / AMX


• Customer Service

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.