CSSP Quality Assurance Manager

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Position Summary:
Evaluate requirements and translate them into mission support for the branch with the ultimate goal of providing the highest standard of customer-focused support. Oversee and coordinate the cooperation of all CSSP Teams in the program's Tri-Annual Evaluating Scoring Metric (ESM). Manage the program's SOP and TTP document repository for compliance management and conduct the monthly Change Control Board meeting.

Title: CSSP Quality Assurance Manager
Location: Adelphi, MD
Duration: 1 years, with 4 optional years
Education Level: Bachelor's Degree required
Preferred Education: Bachelor's Degree in Quality Assurance, Business Administration, or related field
Clearance Level: Top Secret required
Certifications: Six Sigma, CMMI, ITIL, or quality management certifications
Salary: Please let us know your salary request

Key Responsibilities:

• Evaluate requirements and translate them into mission support with the goal of providing the highest standard of customer-focused support
• Oversee and coordinate the cooperation of all CSSP Teams in the program's Tri-Annual Evaluating Scoring Metric (ESM)
• Manage the program's SOP and TTP document repository for compliance management
• Conduct the monthly Change Control Board meeting and capture meeting minutes
• Manage Tabletop Exercises (TTX) and produce After Action Reports (AARs) and Lessons Learned (LL)
• Create and conduct quarterly surveys of customers (subscribers) to assess quality and standards
• Create and maintain evaluation metrics and standards to efficiently validate compliance to external standards
• Review applications, tools, and programs developed by DCSB sub-sections as an independent verification
• Implement, maintain, and update testing strategies and methodologies for software validation
• Oversee and maintain documentation in conjunction with software development and systems administration teams

Skills:

• Expertise in quality assurance methodologies and processes
• Knowledge of cybersecurity compliance requirements
• Strong documentation management capabilities
• Ability to conduct effective Tabletop Exercises (TTX)
• Experience developing After Action Reports (AARs) and Lessons Learned (LL)
• Strong organizational and process improvement skills
• Knowledge of software testing methodologies and quality validation processes
• Experience with evaluation metrics and standards development
• Familiarity with survey development and analysis

Required Experience:

• Minimum 15 years of experience in quality assurance or related field
• Experience with cybersecurity service provider operations
• Background in compliance management
• Experience with change control processes
• Experience with document repository management
• Experience creating and maintaining evaluation metrics and standards
• Experience validating software and tools functionality
• Experience developing and conducting customer surveys

Preferred Experience:

• 18+ years in quality assurance for technology services
• Experience with DoD cybersecurity evaluation metrics
• Background in SOP/TTP development and management
• Experience facilitating TTX for cybersecurity scenarios
• Experience with CSSP compliance and evaluation programs
• Experience with ESM preparation and evaluation
• Experience with software testing and quality validation processes
• Experience with subscriber compliance validation

Ideal candidate would be coming from:

• DoD quality assurance programs
• CSSP evaluation teams
• Military cyber compliance organizations
• Defense contractors with QA responsibilities for cyber programs
• CMMI/ISO auditing and compliance teams
• Federal cybersecurity evaluation and compliance organizations

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at .