IT Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Drive the assessment, planning and authorization of changes to the IT production environment.
Minimize disruption of services due to improper change implementation.
Drive the identification of the root cause of Incidents or their prevention.
Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
Establish effective relationship within IT organizations and clientUser E to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
Lead in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
Develop process tools and templates to facilitate process consistency and effectiveness
Drive the efficiency and effectiveness of the process of responsibility and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
Maintain concise process management documentation and ensure process information repository is complete and accurate
Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned), facilitates or chairs process-related meetings
Knowledge requirements: Advanced: User end points: HW and OS Win7-Win11, patching, vulnerabilities management, AD experience (users, group management)
Basic : Network knowledge (VLAN concept, basic network topology), Server knowledge (mount and rack, iLO, etc)
Appreciated experience: Thin Clients and Raspberry PI, DHCP, SCCM