Overview
On Site
Hybrid500 N. Meridian Street Indianapolis, IN 46204
$22 - $28
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Salesforce
Genesys phone
Atlassian Jira
Confluence
Service Management tools
help desk
Outlook 365
Word
Excel
Job Details
Job Title: Help Desk Support
Location: 500 N. Meridian Street, Indianapolis, IN 46204 (Remote)
Interview: Inperson Only
Purpose of Position/Summary:
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
Required / Desired Skills
Location: 500 N. Meridian Street, Indianapolis, IN 46204 (Remote)
Interview: Inperson Only
Purpose of Position/Summary:
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
Required / Desired Skills
| Skill | Required / Desired | Amount of Experience |
| Associates Degree or 3 plus years or experience | Required | 3 Years |
| Working knowledge of Microsoft Office (Outlook 365, Word and Excel) | Required | 5 Years |
| Prior customer service experience | Required | 5 Years |
| Knowledge of help desk ticketing systems | Required | 6 Months |
| Ability to identify and resolve problems using research techniques | Required | |
| Experience of Atlassian Jira, Confluence and Service Management tools | Required | |
| Ability to communicate effectively orally and in writing | Required | |
| Knowledge of Genesys phone systems | Highly desired | |
| Experience of Salesforce platform | Highly desired | |
| Software testing experience | Highly desired | |
| Experience providing first and second tier help desk support | Highly desired |
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