Overview
Skills
Job Details
Direct Client Requirement
Role: Senior Advisor, Service Maturity & Program Quality
Location: New York, NY (Hybrid)
Position Type: Contract
Position Summary
We are seeking a highly experienced senior advisor to oversee service maturity and program-level quality assurance across a large-scale, multi-domain technology program. This role will need to take a proactive approach to ensure quality, resilience, and operational excellence across all areas of technology in our program, such as: IOT, Network, Infrastructure, Security, AppDev, Operations/Troubleshooting, etc. The focus will be on improving our current quality controls and providing metrics to create a model of continuous improvement. The ideal candidate will bring deep experience in cross-functional leadership to embed maturity and quality at every layer of delivery.
Key Responsibilities
Service Maturity Leadership
- Review and evolve our Services Maturity Model (SMM) across all service domains.
- Lead periodic maturity assessments and translate findings into actionable improvement plans.
- Define maturity KPIs and track progress across engineering, operations, and support teams.
- Partner with service owners to embed maturity practices into daily workflows and delivery pipelines.
- Establish a comprehensive QA strategy that spans software, hardware, edge devices, and operational processes.
- Lead the development and execution of test plans, including performance, security, mobility, and UAT
- Champion observability and telemetry practices to proactively detect and remediate quality issues.
- Ensure traceability of testing to user stories and business requirements using Azure DevOps.
- Develop dashboards and reporting mechanisms to provide real-time visibility into quality and maturity metrics.
- Track and report on program-level OKRs, risks, and quality outcomes to executive stakeholders.
- Drive continuous improvement initiatives and foster a culture of accountability and excellence.
- Ensure compliance with regulatory standards and customer expectations.
- Serve as a strategic advisor to the Program Executive, CTO, and customer stakeholders.
- Collaborate with engineering, product, and PMO teams to integrate QA and maturity into program planning.
- Lead and mentor QA and service engineering professionals across multiple workstreams.
Required
- 8+ years in service delivery, QA leadership, or program management roles.
- Proven experience implementing Client'sServices Maturity Model or similar frameworks.
- Strong understanding of QA methodologies, test automation, and telemetry practices.
- Experience managing quality across diverse domains including software, hardware, and edge devices.
- Excellent communication and stakeholder engagement skills.
- PMP, ITIL, or equivalent certifications.
- Experience with Azure, Microsoft 365, and Power Platform.
- Familiarity with public sector or regulated environments.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.