Overview
On Site
Contract - W2
Skills
IT Operations
RAN
Tier 3
Routers
Root Cause Analysis
Testing
Firmware
Collaboration
Optimization
Documentation
Knowledge Transfer
Training
Tier 1
Tier 2
FOCUS
Access Control
Microsoft Dynamics AX
IEEE 802.11
Network
Performance Tuning
Field Engineering
NOC
Analytical Skill
Problem Solving
Conflict Resolution
Computer Hardware
RF
4G
LTE
Electrical Engineering
Computer Engineering
MBA
Wireless Communication
Wireless Networking
CWNA
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance
Job Details
Description:
We are seeking a skilled and experienced Tier 3 RAN Support Engineer to join our wireless technology operations team. This role will focus on Wi-Fi technologies (Wi-Fi 5, Wi-Fi 6, Wi-Fi 7) and support the operational integrity, performance, and optimization of our wireless access networks. The Tier 3 RAN Support Engineer will serve as a high-level escalation point for complex issues and will work closely with engineering, operations, and field teams to resolve customer-impacting problems and ensure service excellence.
Responsibilities:
Experience Requirements:
Preferred Qualifications
Education Requirements:
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
We are seeking a skilled and experienced Tier 3 RAN Support Engineer to join our wireless technology operations team. This role will focus on Wi-Fi technologies (Wi-Fi 5, Wi-Fi 6, Wi-Fi 7) and support the operational integrity, performance, and optimization of our wireless access networks. The Tier 3 RAN Support Engineer will serve as a high-level escalation point for complex issues and will work closely with engineering, operations, and field teams to resolve customer-impacting problems and ensure service excellence.
Responsibilities:
- Serve as a Tier 3 escalation point for complex wireless access network issues involving Wi-Fi 5/6/7 technologies and related customer premises equipment (CPE)
- Analyze, troubleshoot, and resolve issues with wireless access points, gateways, routers, and controllers used in residential and commercial deployments
- Perform root cause analysis and contribute to post-incident reviews for Wi-Fi-related service disruptions or chronic issues
- Support lab validation, testing, and optimization of Wi-Fi devices, firmware updates, and configuration changes prior to field deployment
- Collaborate with Engineering and NOC teams to develop and implement operational best practices and resolution procedures
- Monitor Wi-Fi performance and reliability metrics across access infrastructure to identify degradation or optimization opportunities
- Assist with field trials and pilot programs for new Wi-Fi technologies and deployments
- Contribute to documentation, knowledge transfer, and training materials for Tier 1 and Tier 2 support teams
Experience Requirements:
- 5+ years of experience in wireless networking, with a focus on Wi-Fi access technologies
- Strong understanding of 802.11ac (Wi-Fi 5), 802.11ax (Wi-Fi 6), and 802.11be (Wi-Fi 7) standards
- Hands-on experience supporting and troubleshooting wireless gateways, mesh systems, access points, and related CPE devices
- Proficiency with network diagnostic tools and telemetry platforms
- Solid understanding of RF behavior, signal propagation, interference, and performance tuning
- Experience working with field engineering or NOC teams on escalated Wi-Fi or access layer issues
- Strong analytical and problem-solving skills, with the ability to isolate issues across hardware, software, and RF domains
- Familiarity with lab test environments and validating wireless device performance prior to deployment
Preferred Qualifications
- Experience working for or supporting MSOs, ISPs, or wireless service providers
- Knowledge of 4G LTE or 5G wireless technologies is a plus
Education Requirements:
- B.S. in Electrical or Computer Engineering required; MBA preferred
- Wi-Fi or wireless networking certifications (CWNA, CWSP, or equivalent) a strong plus
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.