SAP Business Analyst (SD/OTC/Jira)

1. Need both Jira & SAP experience: 8+ years' experience working with Jira and SAP as a business analyst/systems analyst experience.

2. 3+ years' formal project methodology experience, e.g. Agile, Waterfall, etc. with demonstrated experience effectively leading cross-functional project teams and technology related projects to successful completion.

3. Experience in SAP S4 Hana environment including SAP SD, OTC, EDI modules

The purpose of this position is to partner with business stakeholders and technology teams to analyze, implement and continuously improve business operations through the effective utilization of technology. SAP business analysts develop an in-depth understanding of the core SAP functions and have visibility to cross functional inefficient processes and objectives and improve productivity throughout the business.

Identifies, analyzes and facilitates the implementation of new and enhanced technology to support the ERP system: Work with business unit analysts to define business needs, project requirements, system specifications, and deliverables.

Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.

Coordinates decisions based on business requirements, system functionality, and best business practices.

Participates in system configuration, data conversion, and testing processes.

Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues.

Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.

Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.

Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Develops and maintains project plans in line with department and corporate objectives

Initiates and leads all phases of projects from requirements definition through implementation, working collaboratively with project stakeholders. Shares overall responsibility for project deliverables with department/functional leader.

Provides regular and clear communication with project teams and stakeholders on project objectives and progress through status reporting, leading formal meetings and other tools as utilized by the department (e.g. email, SharePoint). Manages expectations at all levels in the organization, including executive-level communication and status updates.

Solves complex problems through innovation and creative thinking.

Identifies, assesses, and recommends new technology to meet business needs.

Provides coaching, mentoring and training to other Business Analysts.