SaaS Operations Manager

  • Knoxville, TN
  • Posted 60+ days ago | Updated 7 hours ago


On Site
USD 108,600.00 - 209,100.00 per year
Full Time


Continuous improvement
IT operations
Cloud computing
Analytical skill
Financial management

Job Details

SaaS Operations Manager

Position Description
CGI's Credit organization is seeking a SaaS Operations Manager who will be responsible for ensuring the SaaS operations run smoothly and efficiently, while meeting pre-defined SLA's. The SaaS Operations Manager is accountable for delivering and driving DevOps changes across the organization and driving efficient, scalable SaaS operations.

This position requires frequent travel to Knoxville, TN and can be located within proximity of any U.S. CGI location and the work schedule is Eastern Time.

Your future duties and responsibilities
Manage, optimize, and maintain SaaS operations within the Credit organization.
Ensure smooth operation, scalability, and continuous improvement to the SaaS platform
Lead a team and foster a culture of innovation and collaboration
Determine KPIs for the adoption, usage, and response for the SaaS Operations. Delivers reports to stakeholders.
Evaluate and monitor SaaS operations, aiming to reduce any redundancy and bring out the cost-effectiveness.
Proactively identify and implement opportunities for automation, streamlining operations and improving efficiency
Work closely with product owners and engineers to ensure alignment between business objectives and technical execution, while advocating for sound technical decisions
Monitor and analyze system performance, proactively identifying and resolving potential issues
Stay up to date on the latest trends and technologies in the SaaS and DevOps landscape

Required qualifications to be successful in this role
6+ years' experience in a technical operations or DevOps role within the SaaS industry
Proven track record of leading and managing high-performing technical teams
Strong understanding of cloud computing.
Proficient in managing SaaS applications and infrastructure.
Ability to analyze data, monitor usage patterns, and identify optimizing opportunities.
Adapt to new software and technologies.
Strong analytical, written, and verbal communication skills and prior experience communicating with senior levels of management.
Willing to travel as required, approximately 25%

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,600 -$209,100.

CGI anticipates accepting applications for this position through June 1, 2024.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.