Customer Account Specialist

Job#: 2085466

Job Description:

Job Title: Associate Customer Account Specialist

Location: Hybrid in Coral Gables, FL

Duration: 1 year Contract to Hire

Rate: $19-$22/hr + Overtime pay

Min Qualifications:

• 1 year experience in call center environment and working with CRM tool.
• Bilingual (preferred)
• High School Diploma or GED

Job Overview

Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

Job Duties & Responsibilities

Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.

Handle situations which require adaptation of response

Transfers or refers to partner.

Performs other job-related duties as assigned.

Analyzes complex billing problems and research for solutions.

Performs other job-related duties as assigned.

Required Qualifications

High School Grad / GED

Experience: 1+ years

Preferred Qualifications

Bilingual

Special Considerations

Competencies

Oral and Written Communication

Technical Expertise

Integrity

Focus on Customers

Decision Making

Adaptability

Integrity

Work Ethic

Problem Solving

Influence

Strategic Thinking

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.