UX Researcher III

Overview

On Site
$55 - $65 hr
Contract - W2
Contract - Independent
Contract - 7+ mo(s)

Skills

PRODUCT
PROTOTYPE
PROTOTYPING
DESIGN
HCI

Job Details

Payrate: $55.00 - $65.00/hr.

Summary:
The User Experience Researcher, through close collaboration with customers, will be a key member of cross-functional teams working to conceive of and shape useful and usable products. The User Researcher's goals are to serve as the primary user advocate on project teams, to inform and inspire those teams with their thoughtful and thorough application of user research, and to help make the overall user experience as easy, intuitive, and effective as possible.

A User Researcher provides a continuous cycle of learning from the problem identification phase, through the implementation and execution phases, to market launch and beyond. A successful candidate will apply their extensive knowledge of user research methodologies to create long-term research plans and protocols, collect user data and feedback, and craft clear, concise, and actionable recommendations that balance user needs with business objectives.

End-to-end implementation of qualitative and quantitative user-centered research (e.g., user and task analysis, heuristic evaluations, surveys, contextual inquiry, and iterative user testing--including formative and summative)

Responsibilities:

  • Collaborate with Product Management to develop and understand business goals, target personas, user stories and user flows
  • Identify the best timing and methodology to meet the business and research goals
  • Define discussion topics / questions that will yield actionable feedback that is directly relevant to the goals
  • Coordinate participant recruitment with Relationship Managers, develop and apply study screener to fill study sessions
  • Develop a research plan that outlines the goals & methodology
  • Write a study protocol that documents the topics / research questions to be covered during sessions
  • Collaborate with Design and Architecture to ensure appropriate test materials are available (e.g., wireframes, clickable mockups, prototypes)
  • Moderate study sessions
  • Analyze research data and compile results that summarize participants feedback, identify themes, and provide actionable product & design recommendations that address both user and business concerns.
  • Ensure stakeholders are satisfied with the results and present results to a larger audience as needed
  • Work with Interaction Designers to create conceptual designs based on user research and user stories
Qualifications:
  • 4-6 years experience planning, conducting, and reporting on research to produce actionable results that inform product design and development
  • Advanced degree or equivalent in HCI, Human Factors, Cognitive Psychology, or a related field
  • Excellent written and verbal communication skills
  • Portfolio of work samples
Desired Skills:
  • Experience working with cross-functional UX design teams
  • Direct experience with Morae and web conferencing software like Webex for conducting research with remote users preferred
  • Experience with video and visual presentations of research results is a plus
  • Experience with rapid prototyping tools such as Axure is a plus

Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $65.00 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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