Implementation Manager

Genesis10 is seeking an Implementation Manager for our client in the Pharmacy Benefits Management (PBM) Industry. This is a Contract position which can be worked REMOTELY.

Rate: $55.00 - $65.00ph W2 (NO 3 rd Parties)

Position Details: Use your project management skills and apply your pharmacy benefit management knowledge to support clients through PBM implementations. Manage the overall project timeline and ensure that client deliverables are produced on time, with high quality. Perform in a consultative manner, sharing best practices and helping clients resolve implementation issues.

Responsibilities:
Day to Day Responsibilities:
Primary Location: REMOTE

• Advise clients on approach, strategy, QA, governance, management reports, program setup, and lessons learned from previous implementations.
• Set up mechanisms for measuring and monitoring the performance of the PBM throughout the transition process.
• Provide and manage a standard project schedule of critical tasks for PBM implementations. Advise clients on additional functions for the project plan and upcoming key milestones.
• Manage proactively any scope, schedule, or budget changes. Communicate impact to relevant stakeholders for sign-off.
• Possess a strong aptitude for identifying cross-functional dependencies and collaboration with other work tracks to monitor dependent tasks or schedules
• Review project baselined schedule, critical best practices, and advise on areas where clients often need additional resources.
• Provide weekly status from company perspective throughout the project. At completion, officially close the project and secure client review and signoff
• Review and document lessons learned throughout the project.
• Review program materials, transition timelines, and resource planning, and make recommendations, if applicable
• Advise and assist clients as governance is established and the project gains traction.
• Ensure timeliness and accuracy of all critical deliverables from the PBM.
• Participate in readiness planning meetings. Assess and advise clients on implementation readiness.
• Provide consultative advice on testing/QA preparations, strategy, and resource allocations.
• Advise and assist clients with ongoing risk management and issues.
• Provide oversight of outgoing PBM activities to ensure the successful completion of the PBM transition.
• Advise and assist clients with activation planning, command center planning, and issue resolution protocols.
• Provide review and guidance on testing results, defect resolution, and plan for implementation readiness.
• Provide 30 calendar days of post-production support, including managing and advising clients on post-go-live issues.
• Collaborate with internal and external project teams to provide implementation support and guidance.
• Prepare and perform research on the subject matter that is being presented. Consistently share best practices and lessons learned in forums with the client. Assist with the refinement of the company requirements library and other project documentation.
• Provide peer mentoring support (as needed) to new team members (FTEs and contractors).
• Establish strong working relationships with internal and external project team members and stakeholders. Address concerns, manage expectations and provide timely responses to inquiries.
• Stay updated with industry trends, regulatory changes, and emerging technologies that may impact health plan or PBM operations.
• Demonstrate consultant behaviors in all interactions, including interrogation, empathetic and communicative abilities, listening skills, and creditability.
• Perform other duties as assigned.

Required Knowledge, Skills and Experience:
Must have Skills:

• Excellent communication and interpersonal skills
• Ability to establish and maintain effective working relationships with coworkers, managers, clients, vendors, and other stakeholders
• Good problem-solving skills
• Demonstrate ability to deliver results to the appropriate quality and timeline metrics
• Strong influencing and negotiation skills
• Excellent customer service skills
• Sound judgment and decision-making skills
• Strong software and computer skills, including MS Office application
• Experience with a variety of project management tools (MS Project, Smartsheet, Jira) highly desirable

Qualifications:

• 2+ years of project management experience related to pharmacy within a healthcare setting, with health plan and pharmacy benefit management experience strongly preferred
• Extensive knowledge of pharmacy benefits, including a working understanding of:
• Benefit designs and formularies
• File exchanges (eligibility, accumulators, claims)
• Pharmacy networks
• Configuration and testing of pharmacy benefits
• Experience with both Waterfall and Agile methodologies preferred
• Bachelor's degree in a related field
• Project Management Institute PMP certification preferred
• Experience with Azure DevOps is also highly desirable

W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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