Helpdesk Support Specialist

  • Boston, MA
  • Posted 7 hours ago | Updated 7 hours ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Active Directory
Computer Hardware
IT Service Management
Microsoft Office
Microsoft Windows
Software Troubleshooting
Technical Support

Job Details

NO C2C or 3rd PARTY REFERRALS

Position Title: Systems Support Specialist Intermediate
Location: Boston, MA 02199
Schedule: 40 hours/week | Hybrid (4 days onsite, 1 day remote)
Type: 6-Month Contract-to-Hire

About the Role

We are seeking a Systems Support Specialist (Intermediate level) to join our IT team supporting a Financial Firm. This individual will play a critical role in providing high-quality, professional technical support to both local and remote employees, including senior executives. The ideal candidate will bring strong desk-side support skills, professionalism, and the ability to thrive in a high-pressure, fast-paced environment.

Key Responsibilities

  • Provide tier one support to all users, both local and remote.
  • Manage tickets in the Systems Support Ticketing Queue and ensure timely follow-up.
  • Assist with Microsoft Windows Active Directory administration:
    • Create, disable, and maintain user accounts.
  • Manage hardware deployment and maintain tracking in the inventory management system.
  • Set up and decommission user accounts (AD, phone, etc.) as needed.
  • Deliver re training on IT policies, procedures, and best practices.
  • Research, recommend, and support new hardware and software solutions.
  • Create and maintain technology documentation for supported tools and applications.
  • Stay up to date with emerging technologies and evaluate opportunities to enhance the firm s technology stack.
  • Drive process improvement through ongoing evaluation of current systems and workflows.

Must-Have Qualifications

  • Professional desk-side manner with strong executive presence.
  • Proven ability to interact with senior leaders in a formal office environment.
  • Experience working in high-pressure, confidential settings; ability to exercise discretion and sign NDA agreements.
  • Hands-on experience with Active Directory administration.
  • Knowledge of hardware deployment, software troubleshooting, and inventory management.
  • Strong written and verbal communication skills with the ability to train and support end users.
  • Self-motivated, adaptable, and eager to learn.

Preferred Skills

  • Experience supporting financial services or professional services environments.
  • Exposure to Microsoft 365, Teams, or other collaboration tools.
  • Familiarity with ticketing systems and IT service management practices.

CIMA Consulting Group is an Equal Opportunity Employer

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