Atlassian Solution Architect & Administrator

Summary

We are seeking a highly skilled Atlassian Developer to lead the design, implementation, and optimization of enterprise-grade solutions using Atlassian tools, including Jira, Jira Service Management, and Confluence. The ideal candidate is a strategic expert with extensive experience in administration, customization, and automation of Atlassian products to enhance workflows and collaboration. This role will collaborate with cross-functional teams to gather requirements, deliver tailored solutions, and drive operational efficiency, scalability, and innovation aligned with business objectives.

Job Description

Atlassian Solution Architecture & Administration

• Architect, configure, and maintain Jira, Jira Service Management, and Confluence to support advanced project management, IT service management (ITSM), and collaborative workflows.
• Design sophisticated workflows, permissions, custom fields, dashboards, and automation rules to meet complex organizational needs.
• Manage user permissions, licenses, security settings, and perform system backups, monitoring, and troubleshooting to ensure high availability and performance.
• Support Atlassian Cloud, including upgrades, patches, and plugin ecosystems (e.g., Advanced Roadmaps, ScriptRunner).

Development & Customization

• Customize Atlassian tools using plugins, scripting (e.g., Groovy, Python), and REST APIs to extend functionality and automate repetitive processes.
• Integrate Atlassian products with other enterprise systems (e.g., Bitbucket, third-party platforms) to streamline operations and enhance interoperability.
• Leverage knowledge of underlying Jira database structures and tools like SQL, Java, HTML, CSS, JavaScript, or React to support advanced customizations.
• Collaboration & Support
• Partner with business units, IT teams, and leadership to gather requirements, translate them into technical solutions, and provide expert-level support for Atlassian tools.
• Train end-users and administrators on Atlassian products, create comprehensive documentation, and foster adoption across teams.

Optimization & Innovation

• Analyze and optimize workflows to improve scalability, performance, and user experience, leveraging Jira Query Language (JQL) and Atlassian best practices.
• Identify opportunities to enhance functionality, recommend new features, and stay updated on Atlassian product advancements to meet evolving business needs.
• Utilize logging and monitoring tools to proactively monitor system health and performance in AWS environments (e.g., EC2, S3)

Qualifications

• Bachelor s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years of direct administration experience with Jira Software, Jira Service Management, and Confluence, including advanced architecture and configuration.
• Strong expertise in Jira administration, JQL, workflows, custom fields, and configurations.
• Proficiency in scripting languages (e.g., Groovy, Python) and Jira REST APIs for automation and integrations.
• Experience with Atlassian Cloud, Data Center, and Server environments.
• Familiarity with logging and monitoring tools and AWS environments (e.g., EC2, S3).
• Comprehensive knowledge of Agile methodologies and ITSM principles.
• Preferred
• Atlassian certifications (e.g., ACP-100, ACP-600, or equivalent).
• Experience integrating Atlassian applications with other enterprise systems.
• Familiarity with SQL, Java, HTML, CSS, JavaScript, React, and Jira database structures.
• Experience with plugins such as Advanced Roadmaps or ScriptRunner.
• Knowledge of Terraform for infrastructure management.
• Experience with Microsoft PowerApps, or integrations with PowerApps workflows, is a plus.

Skills & Competencies

• Deep technical expertise in Atlassian suite (Jira, Jira Service Management, Confluence).
• Workflow design and process automation.
• Analytical mindset with a focus on continuous improvement.

Why Join Us?

• Lead transformative projects with cutting-edge Atlassian tools in a dynamic, innovative environment.
• Thrive in a collaborative culture that prioritizes professional growth and development.

Benefits:

• Medical Insurance
• Dental/Vision
• 10 Paid Holidays
• PTO
• Employee Stock Purchase Plan
• 401K match
• Paid Parental Leave
• Short & Long-Term Disability and Life Insurance
• Competitive Pay
• Flexible Schedules
• Variety of Shift Options
• Free Safety Shoes
• Friendly Work Environment
• On-site Cafeteria, Company Nurse, Credit Union, and Gym
• Free Coffee and Soda
• Tuition Reimbursement
• Employee Referral Program
• Career Advancement Opportunities
• Employee Discounts
• EV Charging Stations