Overview
On Site
USD 31,200.00 - 52,000.00 per year
Full Time
Skills
Help Desk
Remote Support
Problem Solving
Conflict Resolution
Computer Hardware
Network
Operating Systems
Documentation
Customer Service
Collaboration
Computer Troubleshooting
Technical Support
Active Directory
Identity Management
Microsoft Windows
Management
Service Desk
Communication
Multitasking
Workflow
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in South Jordan, Utah. This position involves providing technical support to users through remote assistance, as well as occasional onsite support. If you have a passion for problem-solving, excellent communication skills, and a strong foundation in computer troubleshooting, we encourage you to apply.
Responsibilities:
Provide technical assistance to users by remotely accessing workstations to resolve hardware, software, and network issues.
Offer onsite support as needed at client locations to address complex technical problems.
Utilize Active Directory to manage user accounts and permissions.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
Respond to service desk tickets promptly, ensuring accurate and timely resolution.
Maintain detailed documentation of issues, solutions, and user interactions.
Deliver excellent customer service to a diverse user base, including diffusing situations with upset or frustrated clients.
Collaborate with team members to identify common issues and implement proactive solutions.
Stay updated on new technologies and processes to enhance support capabilities.
Requirements
At least one year of experience in computer troubleshooting or technical support.
Proficiency in using Active Directory for user account management.
Solid understanding of Microsoft Windows 10 and basic troubleshooting techniques.
Ability to manage service desk tickets efficiently and accurately.
Strong communication skills, both written and verbal, to interact effectively with users.
Demonstrated ability to multitask and work under pressure.
A customer-focused approach with the ability to handle challenging situations calmly.
Willingness to learn and adapt to new technologies and workflows.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in South Jordan, Utah. This position involves providing technical support to users through remote assistance, as well as occasional onsite support. If you have a passion for problem-solving, excellent communication skills, and a strong foundation in computer troubleshooting, we encourage you to apply.
Responsibilities:
Provide technical assistance to users by remotely accessing workstations to resolve hardware, software, and network issues.
Offer onsite support as needed at client locations to address complex technical problems.
Utilize Active Directory to manage user accounts and permissions.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
Respond to service desk tickets promptly, ensuring accurate and timely resolution.
Maintain detailed documentation of issues, solutions, and user interactions.
Deliver excellent customer service to a diverse user base, including diffusing situations with upset or frustrated clients.
Collaborate with team members to identify common issues and implement proactive solutions.
Stay updated on new technologies and processes to enhance support capabilities.
Requirements
At least one year of experience in computer troubleshooting or technical support.
Proficiency in using Active Directory for user account management.
Solid understanding of Microsoft Windows 10 and basic troubleshooting techniques.
Ability to manage service desk tickets efficiently and accurately.
Strong communication skills, both written and verbal, to interact effectively with users.
Demonstrated ability to multitask and work under pressure.
A customer-focused approach with the ability to handle challenging situations calmly.
Willingness to learn and adapt to new technologies and workflows.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.