O365 Engineer

Role: O365 - MESSAGING SERVICES

Location: - ONSITE POSITION - Melbourne, FL (1 ^st preference), Frisco, TX or Hartford, CT (next choice)

Contract - 6+ months and extendable

Applicants must be legally authorized to work without the need for visa sponsorship. This position is not eligible for visa sponsorship or for candidates on dependent visas.

Pay rate - $42/hr on W2/Danta Technologies payroll (OR) $50/hr on C2C-Corporation-To-Corporation

Responsibilities:

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
• Provide support on Microsoft 365, including: Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
• SharePoint Online & OneDrive including permission and access including guess access etc
• Microsoft Teams related troubleshooting and support for end users
• Hands on knowledge on SharePoint Server Patching, deployments, etc.
• Co-ordinate with other teams appropriately to ensure speedy resolution of issues
• Update the knowledge base and documentation of issues and solutions
• Manage and Support Office 365 Mailboxes, Groups etc
• Team and collaboration skills
• Vendor Management and coordination

Technical Skills:

• Should have min of 3-4 years' experience working with a large client using Microsoft 365
• Good analyzing and troubleshooting skills
• Sound understanding on Identity management, and application integration is required.
• Work experience in a Hybrid setup would be an added advantage

Process Skills:

• Must be open for 24x7 operations
• Incident Management + Change Management (Planning & Execution)
• Handling On - call Escalations
• Monitoring and maintaining SLA requirements for the tickets queue and management
• Process adherence & Security compliance
• KB preparation and review, Knowledge sharing & documentation
• Root cause analysis / Problem Management
• Should have good written and communication skills.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.