Overview
On Site
$90,000 - $100,000
Full Time
No Travel Required
Skills
Project Manager
contact center
call center
operations
Training Coordination
Job Details
Key Responsibilities
Program Coordination & Execution
- Support planning and execution of initiatives related to contact center and operational readiness.
- Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.
- Maintain project plans, status reports, and action-item tracking.
- Ensure alignment across teams on timelines, responsibilities, and next steps.
Stakeholder Communication
- Coordinate with business, operations, and technology teams to gather updates and resolve blockers.
- Facilitate recurring status meetings and follow-ups to drive progress.
- Identify and escalate risks, issues, and delays with clear documentation and proposed actions.
Operational Support
- Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.
- Support readiness and change activities to ensure smooth execution and transition.
Qualifications Required
- Project management experience supporting cross-functional initiatives.
- Strong organizational skills with the ability to manage multiple workstreams in parallel.
- Clear written and verbal communication skills.
- Ability to ramp up quickly and begin contributing with minimal onboarding.
- Availability to start within the next two weeks.
Highly Preferred
- Experience with contact center or call center operations.
- Familiarity with training coordination, operational readiness, or customer support environments.
- Experience working with nearshore or distributed teams.
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