IVR Chatbot Developer (Genesys focus), Newark, NJ (Hybrid)

Overview

Hybrid
$60+
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

IVR
Chatbot
Developer
Genesys
focus

Job Details

Job Title:- IVR Chatbot Developer (Genesys focus)

Location :: Newark, NJ (Hybrid)

Duration :: 12 Months

Experience :: 10+ years

Client : Prudential

Note Need only NJ/NY/PA/CT candidates

Need Screening timings for today and tomorrow

Job Description

Need Banking, Financial, Insurance background candidate

IMP Notice

Updated Job title: IVR Chatbot Developer We are seeking a developer with a special skill set in IVR chat bot development, specifically with experience in Genesys. The focus is on Genesys IVR self-service bot development using the Architect tool, specifically in Genesys Cloud. Candidates should have a solid foundation in call center technology and methodologies, with the intent of containing calls within the IVR to minimize transfers to live agents. Experience with APIs, Python, or Node.js scripting is essential. Experience with Google or AWS tools helpful.

Required:

  • Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
    Responsibilities:
  • Application development implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Development of Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
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