Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
50% Travel
Skills
Bash
Documentation
IEEE 802.1Q
IT Management
Linux Administration
Migration
Network
Kubernetes
Lifecycle Management
Docker
Optimization
POC
Knowledge Base
Python
Recovery
Red Hat Linux
Risk Management
Roadmaps
Root Cause Analysis
Professional Services
Scripting
Scalability
VLAN
Storage
Subnetwork
Technical Writing
SAN
Performance Tuning
Customer Experience
FOCUS
Project Lifecycle Management
Sales
Stakeholder Engagement
Status Reports
Job Details
Job Description:
Role Overview:
The Professional Services Engineer will be a subject matter expert in our (client s) products and
solutions, responsible for assisting customers with cluster installation, configuration, troubleshooting, and repairs ensuring successful deployment and adoption. This role will focus on achieving customer acceptance for the implemented solution while delivering an exceptional customer experience.
The Professional Services Engineer will be a subject matter expert in our (client s) products and
solutions, responsible for assisting customers with cluster installation, configuration, troubleshooting, and repairs ensuring successful deployment and adoption. This role will focus on achieving customer acceptance for the implemented solution while delivering an exceptional customer experience.
The engineer will act as both a technical implementer and a trusted advisor, understanding the customer s business environment, clarifying requirements, setting expectations, and maintaining clear communication throughout the project lifecycle.
Key Responsibilities
Act as a primary technical lead for customer engagements, providing end-to-end solution
delivery in a consultative manner.
Install, configure, and validate client s clusters tailored to each customer s unique
requirements and performance needs.
Containerize customer applications for migration from existing infrastructure to client s
platforms.
Deliver customized enablement and training sessions for customers on Kubernetes, Docker,
container architectures, and client-specific tooling.
Collaborate with end customers to align technical solutions with business outcomes and
strategic objectives.
Provide technical documentation, including well-defined Statements of Work (SOWs),
architectural diagrams, and deployment runbooks.
Participate in design and architecture workshops, ensuring scalability, high availability, and
security best practices are integrated into customer solutions.
Troubleshoot complex system, container, and network issues to restore service and maintain
performance SLAs.
Support customers through knowledge transfer sessions and continuous enablement to ensure
solution sustainability.
Work with the Sales and Customer Success teams to identify expansion opportunities through
solution optimization and value realization.
Publish weekly project status reports including completed deliverables, open tasks, and risk
mitigation plans.
Provide post-deployment reviews and ongoing performance tuning as part ofservice handover.
Maintain up-to-date knowledge of client s product portfolio, Kubernetes ecosystem
developments, and industry best practices.
Service Engineer-Oriented Responsibilities
Serve as a technical escalation point for critical incidents and advanced troubleshooting cases.
Conduct root cause analysis (RCA) and produce clear post-incident reports for both customers
and internal teams.
Lead health checks and proactive maintenance engagementsto minimize downtime.
Develop automation scripts and tools to improve deployment efficiency and reduce repetitive
manual work.
Contribute to knowledge base articles and internal documentation to accelerate future
implementations.
Assist in proof-of-concept (POC) and pilot programs to validate solutions in customer
environments.
Provide feedback to Product Management based on real-world customer experience to
influence product roadmap.
Act as a primary technical lead for customer engagements, providing end-to-end solution
delivery in a consultative manner.
Install, configure, and validate client s clusters tailored to each customer s unique
requirements and performance needs.
Containerize customer applications for migration from existing infrastructure to client s
platforms.
Deliver customized enablement and training sessions for customers on Kubernetes, Docker,
container architectures, and client-specific tooling.
Collaborate with end customers to align technical solutions with business outcomes and
strategic objectives.
Provide technical documentation, including well-defined Statements of Work (SOWs),
architectural diagrams, and deployment runbooks.
Participate in design and architecture workshops, ensuring scalability, high availability, and
security best practices are integrated into customer solutions.
Troubleshoot complex system, container, and network issues to restore service and maintain
performance SLAs.
Support customers through knowledge transfer sessions and continuous enablement to ensure
solution sustainability.
Work with the Sales and Customer Success teams to identify expansion opportunities through
solution optimization and value realization.
Publish weekly project status reports including completed deliverables, open tasks, and risk
mitigation plans.
Provide post-deployment reviews and ongoing performance tuning as part ofservice handover.
Maintain up-to-date knowledge of client s product portfolio, Kubernetes ecosystem
developments, and industry best practices.
Service Engineer-Oriented Responsibilities
Serve as a technical escalation point for critical incidents and advanced troubleshooting cases.
Conduct root cause analysis (RCA) and produce clear post-incident reports for both customers
and internal teams.
Lead health checks and proactive maintenance engagementsto minimize downtime.
Develop automation scripts and tools to improve deployment efficiency and reduce repetitive
manual work.
Contribute to knowledge base articles and internal documentation to accelerate future
implementations.
Assist in proof-of-concept (POC) and pilot programs to validate solutions in customer
environments.
Provide feedback to Product Management based on real-world customer experience to
influence product roadmap.
Skills & Qualifications
Professional Services / Service Engineering Experience: 5+ years.
Linux Administration: 5+ years(preferably Red Hat-based distributions).
Kubernetes: 4+ years of hands-on deployment and management.
OpenShift 4.x deployment and operations experience.
Docker image creation and container lifecycle management.
Strong experience in deploying and troubleshooting containerized applications.
Networking expertise (Subnetting, VLANs 802.1q, and basic troubleshooting).
Storage & Storage Networking knowledge.
Project Management and stakeholder engagement experience.
Scripting and automation (Bash, Python, orsimilar) is a plus.
Excellent communication and presentation skills.
Must be willing to travel up to 50% of the time
Professional Services / Service Engineering Experience: 5+ years.
Linux Administration: 5+ years(preferably Red Hat-based distributions).
Kubernetes: 4+ years of hands-on deployment and management.
OpenShift 4.x deployment and operations experience.
Docker image creation and container lifecycle management.
Strong experience in deploying and troubleshooting containerized applications.
Networking expertise (Subnetting, VLANs 802.1q, and basic troubleshooting).
Storage & Storage Networking knowledge.
Project Management and stakeholder engagement experience.
Scripting and automation (Bash, Python, orsimilar) is a plus.
Excellent communication and presentation skills.
Must be willing to travel up to 50% of the time
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.