Network Engineer

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Join us in shaping the future of connectivity! The Edge Network Operations team supports incident and problem management for one of the world's largest edge networks. You will be junior network engineer, collaborating with various teams to keep a network serving billions of users operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware and software issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in server hardware, networks and system administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.

Key Responsibilities:

• Support triage, troubleshooting, and repair of global production networks across ISP Peering and Content Delivery Network (CDN) elements.
• Services include server repair, software/firmware repairs, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates.
• Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing standard procedures.
• Follow defined procedures and utilize tools to collect data and resolve issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify and support development of continuous improvement initiatives across process, tooling, data, or automation.
• Continuously adapt and evolve with service needs and infrastructure.

Basic Qualifications:

• Minimum 2 years experience in network engineering
• Minimum 2 years experience in troubleshoot hardware, software, and network connectivity issues using, diagnostics, logs, reports and configurations
• Minimum 2 years experience in execute MOPs for network and server troubleshooting, triage, and repair
• Understanding of common server components and software, including Linux OS, BIOS and kernel knowledge
• Understanding of network routing and switching technologies and protocols including IPV4 IPV6, TCP IP, VLAN, BGP, DNS
• Familiarity with scripting languages like Python, Linux Unix Shell
• Familiarity with network and server hardware OEMs including Arista, Juniper, Cisco, HPE
• Competence to certify on CompTIA, CCNA JNCIP, CCNP JNCIP or equivalent experience preferred
• Excellent customer service and communication skills
• Willing to participate in 7 day shift rotation schedule on site in Denver, CO. No remote work option is available
• High School Diploma or GED

Preferred Qualifications:

• Bachelor's or Associate's Degree
• Industry certifications including CompTIA, CCNA, JNCIA
• Telecom or Platform industry experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York/New Jersey or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $49.50 to $59.50

Colorado $49.50 to $59.50

District of Columbia $49.50 to $59.50

Illinois $49.50 to $59.50

Minnesota $49.50 to $59.50

Maryland $49.50 to $59.50

New York/New Jersey $49.50 to $59.50

Washington $49.50 to $59.50

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change.
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