Telecommunications Service Operations Management (TSOM) Service Now

Job Title: TSOM ServiceNow Specialist
Location: Remote
Duration: 12+ Months contract with possible extension
Client is a leading telecommunications company dedicated to delivering high-quality services to our customers. We are currently seeking a skilled Telecommunications Service Operations Management (TSOM) ServiceNow Specialist to join our team and play a key role in optimizing our operations.

Job Description:

As a Telecommunications Service Operations Management (TSOM) ServiceNow Specialist, you will be responsible for managing and optimizing our telecommunications service operations using the ServiceNow platform. You will work closely with cross-functional teams to streamline processes, enhance efficiency, and ensure high levels of service quality for our customers. Your primary duties and responsibilities will include:

• Designing, configuring, and maintaining the TSOM module within the ServiceNow platform to meet the specific needs of our telecommunications operations.
• Identify network issues and assess impacts across multiple network monitoring systems.
• Collaborating with stakeholders to gather requirements, define workflows, and implement solutions that align with business objectives.
• Customizing ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency.
• Providing technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner.
• Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience.
• Developing and maintaining documentation, user guides, and training materials for TSOM processes and procedures.
• Keeping abreast of industry trends, best practices, and new technologies in telecommunications service management and ServiceNow platform capabilities.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Proven experience working with the ServiceNow platform, particularly in configuring and customizing TSOM modules.
• Strong understanding of telecommunications service management concepts, processes, and best practices.
• Hands-on experience with ServiceNow administration, including system configuration, customization, and integration.
• Proficiency in JavaScript, HTML, CSS, and other web technologies used in ServiceNow development.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• ServiceNow certification(s) related to TSOM or IT Service Management (ITSM) is a plus