Overview
Skills
Job Details
Mainframe Production Support Engineer
Plano, TX- 3 positions
Phoenix, AZ- 4 Positions
HYBRID ROLE
Job Description: Required Skills / Qualifications: (Candidate should have hands on experience in several areas listed below)
* 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, IMS DB , IMS DC , MQ Series, Easytrieve
* Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management
* Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
* Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer
* Experience in Production Support, change management and use of incident management tools
* High technical skills to support multiple applications and build SME level of knowledge as required. * Ability to proactively contribute to Problem management. * Experience solving production down situations under SLA deadlines, > Leading to and including root cause and problem resolution follow-up
* Meeting facilitation and discussion moderation skills
*Proactive in identifying, escalating, and addressing project issues and risks
* Experience in coordinating with offshore/onshore teams and delegating work
* Excellent Problem Solving skills and an Entrepreneurial Attitude
* Excellent verbal and written communication skills
Desired Skills and Experience:
* Exposure to REXX
* Experience with banking or financial industry
Enterprise Job Description
Provide technical expertise to facilitate investigation of complex production/technical issues.
Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
* Takes part in production support rotation, and responding and resolving production problems
* May provide coaching and mentoring for other associates
* Will work under minimal supervision
Provide 7 x 24 Incident and Problem Management support of GWIM Platforms
Keep current with emerging technologies and lead implementation efforts as applicable
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| A vacancy exists for an experienced Mainframe Production support specialist to build out a USA region support team able to execute the Production support role for our critical 24x7 Banking and Payment Applications and Monitoring engineering teams supporting Key Projects - Preferred locations Plano Texas / Chandler Arizona | Role Description: The Application Production Support role is within the Banking Production Services group, where the successful candidate will be part of the team providing 24 x 7 follow the sun support coverage and be responsible for providing day to day operational support for real-time banking applications for our Global Banking business. In this role you will be required to work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities. You will also be required to assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team get engaged in to maintain the application. Responsibilities: Provide day to day production application support. Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s). Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur. Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date. Fulfil risk, audit, and regulatory requests. Stakeholder management across GT&O, particularly with CIO and business partners. Engage in initiative work as and when required. Continually look to identify and drive process improvement opportunities improved monitoring, automation, simplifying processes. Excellent verbal and written communication skills. Excellent problem-solving skills. | What we are looking for: Technology background, ideally with at least five years on work experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endevor,release management tools, Dump Reading, Transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, IBM utilities, Microsoft Office Products, Web technologies a plus, excellent communication skills, Root Cause Analysis. Experience with SQL Database query language, Splunk and other monitoring tool exposure. Experience in application support processes including incident management, release management, risk governance, etc. Knowledge and experience in problem and conflict management Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified. Ability to work and manage stakeholders across business and technology groups who are based in various locations as required. |