Overview
On Site
USD 70.00 - 75.00 per hour
Full Time
Skills
Engineering Support
Network Layer
Genesys
Cisco
RTP
SIP
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Top Skills Details
1.) Knowledge providing troubleshooting and engineering support of Contact Center platforms in enterprise environments (CCaaS considered a plus)
2.) Strong knowledge supporting Omni-Channel Contact Center services
3.) Deep understanding of RTP and SIP protocols
Description
Client is looking for a Contact Center Engineer to support their Global Contact Center platforms. This will include providing L3 troubleshooting support of their CCaaS, Five9, as well as supporting project-related work. Candidates should have strong understanding of Contact Center platforms (Genesys, Five9, Nice, Cisco, Avaya, etc) and ability to provide advanced troubleshooting of omin-channel services (email, chat, SMS). Familiarity working with CCaaS, specifically Five9, would be considered a plus. Candidates should possess in-depth understanding and hands-on knowledge of RTP and SIP protocols.
Pay and Benefits
The pay range for this position is $70.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1.) Knowledge providing troubleshooting and engineering support of Contact Center platforms in enterprise environments (CCaaS considered a plus)
2.) Strong knowledge supporting Omni-Channel Contact Center services
3.) Deep understanding of RTP and SIP protocols
Description
Client is looking for a Contact Center Engineer to support their Global Contact Center platforms. This will include providing L3 troubleshooting support of their CCaaS, Five9, as well as supporting project-related work. Candidates should have strong understanding of Contact Center platforms (Genesys, Five9, Nice, Cisco, Avaya, etc) and ability to provide advanced troubleshooting of omin-channel services (email, chat, SMS). Familiarity working with CCaaS, specifically Five9, would be considered a plus. Candidates should possess in-depth understanding and hands-on knowledge of RTP and SIP protocols.
Pay and Benefits
The pay range for this position is $70.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.