Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Videoconferencing
Taxes
Regulatory Compliance
Mergers and Acquisitions
Stakeholder Analysis
Impact Analysis
SANS
Oracle Linux
Recruiting
Organized
Analytical Skill
Team Leadership
OCM
Articulate
Vendor Management
Migration
Policies and Procedures
End-user Training
System Requirements
Organizational Change Management
Project Planning
Facilitation
Network
Coaching
Provisioning
Status Reports
Interfaces
Data Warehouse
Technical Support
Business Acumen
Presentations
Communication
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Visio
As-is Process
Finance
Business Process
Public Sector
GAAP
Grant Management
Project Management
Inventory
Procurement
Billing
Accounts Receivable
Analytics
Change Management
Collaboration
Telecommuting
Reporting
Training
SAP BASIS
Workday
Management
WebKit
Job Details
- nterview: Initial contact by phone, interview may be conducted in-person or by video conference
- A CORI & DOR Tax Compliance check is performed after a candidate is selected
- 3 Professional References will be checked upon position offer
- Project Duration: 18-24 Months
- Engagement Length: 1 year (with possible renewal)
- Hours Per Week: 37.5
- Remote work is allowed (CTR follows a Hybrid Work Model see details below)
- Worksite Address: One Ashburton Place, Boston, MA 02108
Candidate submissions should include the following:
- a letter of intent
- resume
- two work samples [Examples may include stakeholder analysis, change impact analysis, or readiness assessments]
- three professional references
In your response, please provide answers to the following questions:
- How many years of experience does the candidate have in the field of organizational change management in a large organization?
- How many years of experience does the candidate have demonstrating change management skills within an organization undertaking a business and software transition to a new IT environment?
- Please list any relevant professional certifications the candidate has.
Note: This role has been previously posted and is still being reviewed by the hiring team. Vendors are welcome to submit new candidates to this posting.
Position Summary
The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners
responsible for preparing agencies for rollout of the Commonwealth s new financial solution. They assess the readiness of
agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts. There will
be 8-12 Readiness Liaisons working as change management analysts assigned to work with multiple agencies on
readiness tasks. The 150+ agencies using the new solution will be organized into logical groupings, such as by Secretariat,
business entity such as District Attorneys Offices, or by business function, such as users of federal grants management.
Each Readiness Liaison will be responsible for one or more of these groups.
These positions play a critical role in the program as there will be business process changes with the new financial
solution The successful candidate(s) must have a solid understanding of change management principles, processes,
methodologies, and tools, as well as strong organizational, analytical and communication skills. They should also possess
the ability to motivate others and build trusted relationships with agency staff.
These positions are part of the Organizational Change Management (OCM) workstream and works under the direction of
the BEST Readiness Team Lead who reports to the BEST OCM Lead. The Readiness Lead and Readiness Liaisons are
responsible for creating and managing the end-user readiness strategy and plan. Readiness Liaisons will:
The Organizational Change Management Analysts/Readiness Liaisons are expected to clearly articulate the vision
and rationale of the BEST Program to agency managers and the end-user community, promoting successful
understanding and adoption of the new solution and processes across the enterprise. In order to do this
successfully, a deep understanding of the new business processes that will be implemented with the new solution
and how these differ from current practice must be achieved.
Promote the adoption of new enterprise functionality supported by the new solution, which may replace existing
agency applications in areas such as federal grants management or vendor management. Provide guidance to
agencies migrating to the new solution, assisting them in understanding policy and procedure changes related to
improved business processes, and emphasizing the importance of adopting and adhering to these new practices.
Work with agencies to assess their readiness for go-live by maintaining a checklist of tasks that must be
completed, such as user training, security provisioning, successful trial access to the new solution, and the ability
to meet system requirements for desktops or other setups needed to use the solution successfully and optimally.
Maintain a list of technical tasks that must be completed by each agency for go-live, including items such as
interfaces to and from the new solution, data warehouse queries or extracts, and reports that the agency will need
to run from the online system.
Partner with BEST Technical workstream to outline a repeatable process to identify security role(s) for agency
end-users to ensure they are provisioned prior to go-live of the new solution.
Communicate clearly and concisely with diverse audiences, both orally and in written form. Be comfortable
giving and receiving feedback. Ensure that communication materials are disseminated to agencies in a timely
manner.
The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners
responsible for preparing agencies for rollout of the Commonwealth s new financial solution. They assess the readiness of
agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts. There will
be 8-12 Readiness Liaisons working as change management analysts assigned to work with multiple agencies on
readiness tasks. The 150+ agencies using the new solution will be organized into logical groupings, such as by Secretariat,
business entity such as District Attorneys Offices, or by business function, such as users of federal grants management.
Each Readiness Liaison will be responsible for one or more of these groups.
These positions play a critical role in the program as there will be business process changes with the new financial
solution The successful candidate(s) must have a solid understanding of change management principles, processes,
methodologies, and tools, as well as strong organizational, analytical and communication skills. They should also possess
the ability to motivate others and build trusted relationships with agency staff.
These positions are part of the Organizational Change Management (OCM) workstream and works under the direction of
the BEST Readiness Team Lead who reports to the BEST OCM Lead. The Readiness Lead and Readiness Liaisons are
responsible for creating and managing the end-user readiness strategy and plan. Readiness Liaisons will:
The Organizational Change Management Analysts/Readiness Liaisons are expected to clearly articulate the vision
and rationale of the BEST Program to agency managers and the end-user community, promoting successful
understanding and adoption of the new solution and processes across the enterprise. In order to do this
successfully, a deep understanding of the new business processes that will be implemented with the new solution
and how these differ from current practice must be achieved.
Promote the adoption of new enterprise functionality supported by the new solution, which may replace existing
agency applications in areas such as federal grants management or vendor management. Provide guidance to
agencies migrating to the new solution, assisting them in understanding policy and procedure changes related to
improved business processes, and emphasizing the importance of adopting and adhering to these new practices.
Work with agencies to assess their readiness for go-live by maintaining a checklist of tasks that must be
completed, such as user training, security provisioning, successful trial access to the new solution, and the ability
to meet system requirements for desktops or other setups needed to use the solution successfully and optimally.
Maintain a list of technical tasks that must be completed by each agency for go-live, including items such as
interfaces to and from the new solution, data warehouse queries or extracts, and reports that the agency will need
to run from the online system.
Partner with BEST Technical workstream to outline a repeatable process to identify security role(s) for agency
end-users to ensure they are provisioned prior to go-live of the new solution.
Communicate clearly and concisely with diverse audiences, both orally and in written form. Be comfortable
giving and receiving feedback. Ensure that communication materials are disseminated to agencies in a timely
manner.
Specific Duties
Experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes
needed, and implement an action plan to move from current as-is process to new to-be process.
Experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes
needed, and implement an action plan to move from current as-is process to new to-be process.
Experience evaluating the impact of the changes on each agency by collaborating with BEST functional teams,
System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing
business processes.
Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful
preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with
agencies, identify resources and barriers or areas of support.
Assist in identifying a team of agency champions who will work with the Readiness Team to prepare their
organizations for change. This includes providing support in security provisioning steps and other necessary
tasks.
Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the
assessment results to inform updates for the project plan and rollout and deployment strategy. Responsible for
System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing
business processes.
Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful
preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with
agencies, identify resources and barriers or areas of support.
Assist in identifying a team of agency champions who will work with the Readiness Team to prepare their
organizations for change. This includes providing support in security provisioning steps and other necessary
tasks.
Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the
assessment results to inform updates for the project plan and rollout and deployment strategy. Responsible for
facilitating change network meetings, including educational sessions with agency stakeholders and system end-
users to prepare their transition from existing processes to the new enterprise-wide business processes and
users to prepare their transition from existing processes to the new enterprise-wide business processes and
financial solution. Track attendance and engagement during these sessions and provide coaching to champions as
needed on change management topics.
Apply a structured approach to complete change readiness interviews. These interviews will help assess the
readiness of individuals and teams for the upcoming changes.
Create agency-specific readiness plans that include various aspects such as communications dissemination,
organizational and operational readiness, technical readiness, and user security provisioning and training.
Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or
potential risks and offer alternatives, possible solutions or mitigation plans.
Develop and maintain effective relationships with program team members, agency employees, and stakeholders.
needed on change management topics.
Apply a structured approach to complete change readiness interviews. These interviews will help assess the
readiness of individuals and teams for the upcoming changes.
Create agency-specific readiness plans that include various aspects such as communications dissemination,
organizational and operational readiness, technical readiness, and user security provisioning and training.
Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or
potential risks and offer alternatives, possible solutions or mitigation plans.
Develop and maintain effective relationships with program team members, agency employees, and stakeholders.
Partner with BEST Technical Workstream to manage and update a list of technical and operational readiness-
related tasks that agencies must be complete prior to go-live including such items as interfaces to and from the
related tasks that agencies must be complete prior to go-live including such items as interfaces to and from the
new solution, data warehouse queries or extracts, and reports that the agency will need to run from the online
system.
Work with agency champions to provide post-implementation support, identify issues, and mitigate risks.
system.
Work with agency champions to provide post-implementation support, identify issues, and mitigate risks.
Required Skills
Experience with transformational change initiatives and how to prepare people for technology change.
Capable of building trusted relationships with front-line leaders and employees at all levels.
Good business acumen and understanding of organizational issues and challenges.
Ability to influence others and move toward a common vision or goal.
Experience working with clients to assess impacts and identify changes needed to move from current as-is
process to new to-be process.
Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
Well-developed presentation, communication (oral and written) and interpersonal skills.
Must be a team player and able to work collaboratively with and through others.
Experience with transformational change initiatives and how to prepare people for technology change.
Capable of building trusted relationships with front-line leaders and employees at all levels.
Good business acumen and understanding of organizational issues and challenges.
Ability to influence others and move toward a common vision or goal.
Experience working with clients to assess impacts and identify changes needed to move from current as-is
process to new to-be process.
Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
Well-developed presentation, communication (oral and written) and interpersonal skills.
Must be a team player and able to work collaboratively with and through others.
Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively
resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel,
Power Point and Outlook.
Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and
overlay as-is process on new to-be process.
Extensive travel to different state agencies, within the Commonwealth, may be required.
The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and
follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon
current activities.
Preferred Skills
Basic understanding of financial business process functions particularly in large public sector organizations. Some
functions include:
Chart of Accounts
GAAP reporting
Federal Grants Management
Project Management
Asset and Inventory Tracking and Management
Procurement and Contracting
Billing and Accounts Receivable
Data Reporting and Analytics.
Minimum Entrance Requirements
Bachelor s degree in related field with 3 - 5 years experience with change management coordination in a large
organization.
CTR Hybrid Work Model
CTR operates in a hybrid work model. Under this policy, employees are currently required to work a minimum of four
business days per month (two set by management and two set by the employee) on-site at CTR s Boston office and may
work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the
requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little
or no notice, even including the same workday should an exigent circumstance arise. Therefore, a reasonable proximity to
the office is necessary. CTR does not reimburse for employees to travel to the office.
In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and
orientation period and/or for certain positions a primarily on-site role may be necessary.
Hours
Hours of work are Monday through Friday, except for holidays, on a full-time basis, with a compensated workday of 7.5
hours per day (37.5 hours per week). A selected candidate s exact schedule may be set with the direct supervisor.
Overtime, night, and weekend work schedules will be set with the position s direct supervisor.
resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel,
Power Point and Outlook.
Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and
overlay as-is process on new to-be process.
Extensive travel to different state agencies, within the Commonwealth, may be required.
The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and
follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon
current activities.
Preferred Skills
Basic understanding of financial business process functions particularly in large public sector organizations. Some
functions include:
Chart of Accounts
GAAP reporting
Federal Grants Management
Project Management
Asset and Inventory Tracking and Management
Procurement and Contracting
Billing and Accounts Receivable
Data Reporting and Analytics.
Minimum Entrance Requirements
Bachelor s degree in related field with 3 - 5 years experience with change management coordination in a large
organization.
CTR Hybrid Work Model
CTR operates in a hybrid work model. Under this policy, employees are currently required to work a minimum of four
business days per month (two set by management and two set by the employee) on-site at CTR s Boston office and may
work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the
requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little
or no notice, even including the same workday should an exigent circumstance arise. Therefore, a reasonable proximity to
the office is necessary. CTR does not reimburse for employees to travel to the office.
In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and
orientation period and/or for certain positions a primarily on-site role may be necessary.
Hours
Hours of work are Monday through Friday, except for holidays, on a full-time basis, with a compensated workday of 7.5
hours per day (37.5 hours per week). A selected candidate s exact schedule may be set with the direct supervisor.
Overtime, night, and weekend work schedules will be set with the position s direct supervisor.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.