IT Desktop Support

    • Fortune 500 Companies
  • Scottsdale, AZ
  • Posted 1 day ago | Updated 4 hours ago

Overview

On Site
Full Time

Skills

Remote Support
OS X
Computer Networking
Computer Hardware
Laptop
Printers
Microsoft Windows
Application Support
Slack
Technical Support
Network
LAN
WAN
Presentations
AV
Audiovisual
Videoconferencing
Google Chrome
Management
JIRA
Service Desk

Job Details

Job Description

Job Title: IT Help Desk Support/ IT Desktop Support

Job Location: Scottsdale, AZ


Solid experience in MAC/MAC OS environment

Need someone with hands on with Desktop support, MAC OS troubleshooting, Networking, AV, Remote/Onsite troubleshooting, Hardware fixes is a plus.

Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment.

Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.

Provide in-person IT support at our Denver CO location.

Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.

Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.

Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.

Onboard and train new employees on IT applications and security practices.

Set up, track, and manage all assigned issues in Jira Service Desk.

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